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PROBLEM
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SOLUTION
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How
do I setup automatic Vacation Email?
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- 1.
Log into myUMBC
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- 2.
Click the Personal Menu where your name is located,
and then Profile
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- 3.
In the Email Info channel, click the Create/Manage a Vacation
Message link
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- 4.
Complete the Vacation Messsage form
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- 5.
Click the EnableVacation Message button
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How
do I create a shortcut on my desktop?
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Right
click on the program icon and drag it to your desktop then choose
to Create Shortcut(s) Here |
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How
do I create an RT ticket to send to DoIT?
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1.
Log into myUMBC
2.
Under the Topics menu click on Computing
and Technology.
3.
Click Submit a Ticket Online in the right-hand
column.
4.
This will bring up a screen with a blue background. On the left
you can now view open/closed tickets, and to create a new ticket
choose New Ticket.
5.
Lastly fill out the form describing your issue and choose a DoIT
topic that your issue can be categorized into.
**Note**
The
process of entering a ticket can also be done via a member of the
DoIT helpdesk by calling extension 5-3838.
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How
can I change my default printer?
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1.
Click on the Start Menu at the bottom left-hand
corner of your screen.
2.
Click on Control Panel in the right column.
3.
There will be an icon or list item called Printers and Faxes.
Double click on it to open the printers window.
4.
Navigate to the printer you wish to make your default, right
click on the printer and choose Set as Default
Printer.
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How
can I adjust my screen resolution so that text text and images appear
larger?
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1.
Right-click on the desktop and choose Properties.
2.
Click on the Settings tab.
3.
Use the slider to choose the screen resolution you desire. Higher
resolutions are to the right, and lower resolutions to the left.
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What do I do when trying to Login to HP/Reflections and the cursor
moves to the left and just sits there?
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1.
In HP click on Setup then click on Terminal.
2.
Now click on the Function Keys tab.
3.
Next click on the down arrow next to Function key set.
4.
Now click on Modes (Alt-M) and then click OK.
5.
Look for the third button from the left at the bottom of the screen
called Block Mode.
6.
If it has an asterisk next to it then click on it once and the asterisk
should go away.
7.Press
the <Enter> key and try to log in again
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How
do I send out a campus-wide email?
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Send to: Announcements@umbc.edu
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Who
do I contact for peoplesoft report.
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ps-support@umbc.edu
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What
is Spybot and what is it used for?
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What
is Spybot?
Spybot
is software that blocks and removes Spyware and Adware software.
What
is Spyware and Adware?
Spyware
and Adware are software that some companies and individuals will
download to your PC without your permission and without you even
knowing that it is there. This kind of software takes information
from your PC and sends it to companies and individuals via the internet.
The information is usually processed in order to put ads on your
PC.
Why does Spyware and Adware need to be blocked and removed?
The
main reasons they need to be stopped is for security issues and
PC resource issues. These programs can record every key stroke you
make including passwords! Also, they use up memory on your PC so
your PC ends up running slower and slower the more Spyware and Adware
is running.
How
does Spybot work?
Spybot
will run every time you start up your PC. You can click "Cancel"
to stop it if you have to but letting it run will not interfere
with you using your PC. It takes approximately 5 minutes to search
your PC and fix problems.
What
do I do when Spybot finishes?
You
will see a message saying something like "6 Problems fixed."
Click
OK and then click Fileand then Exit and you're
done.
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My
sent folder is not working in outlook express.
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1.
Go to Edit - Preferences - Copies and Folders
2. Be sure a check mark is placed in first box
3. Click on Choose Folder
4. Be sure dot is on Folder Sent on (imap...umbc.edu)
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How
do I get my email password reset?
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OIT
Helpdesk needs a Social Security Number & Photo ID FAX'd (x51477)
or in person.
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How
do I configure outlook express as my default email program?
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1.
On your desktop, double-click on My Computer.
2. Double-click on Control Panel.
3. Double-click the Internet icon.
4. Select the Programs tab.
5. From the pull-down menu, Choose Outlook Express as the
default e-mail program.
6. Click Apply.
7. Click OK
8. Close Control Panel and My Computer.
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How
do I automatically allow all UMBC cookies?
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1.
Open IE -> Options -> Privacy Tab
2. Type in "umbc.edu" -> Allow
3. Security Tab -> Trusted Sites -> Sites
4. Type "umbc.edu"
5. Remove check for Require Server...
6. Click OK
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How
do I change to a single-click in Windows XP?
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1.
Open Windows Explorer
2. Click on Tools
3. Click on Folder Options...
4. Click on General Tab
5. Click on Single-click to open an item
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How
can I backup my local mail?
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1.
Locate the file by using the Windows find tool. Click Start
/ Search / For Files or Folders / All Files and
Folders...
2.
In the Named box type *.mbx - ensure the Look in box is looking
on the drive that Microsoft Outlook is located (usually the C: drive).
3.
Click Search
4.
This should locate the Microsoft Outlook Express address book, if
present. If more than one .mbx file is located, it is likely that
you have more than one mail folder and it is recommended that you
copy all the files you wish to backup.
5.
Once this file is located, copy the file to an alternate drive or
backup media such as a CD-ROM or flash drive.
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