Gregory L. Bagwell
Postal Services Supervisor
Board of Regents Staff Award

Mail delivery is a campus service often taken for granted, but Greg Bagwell brings uncommon enthusiasm and exceptional customer service to this usually overlooked task. Bagwell’s rare combination of extensive knowledge, unfailing courtesy, positive attitude and diligence has made him one of the most recognized people at UMBC.

Bagwell’s career at UMBC began in 1984 when he was hired as a mail processor; after twelve years as a mailroom employee, he was promoted to its supervisor. In his current position, Bagwell oversees all of the daily operations of the university’s mailroom, which handles 2.3 million pieces of mail annually. In addition to his administrative duties, Bagwell supervises four staff members and continues to handle his own mail delivery route.

It is Bagwell’s commitment to customer service, however, that makes his work so invaluable to the entire campus community. He is quick to offer his advice and services to his customers to ensure that their mailings arrive in a timely fashion. His work has also been vital to the success of the Comm Store, the university’s first full-service postal center.

“One of Greg’s strongest traits is his ability to bring with him a genuine sense of passion and enthusiasm in all that he does,” says Yvette Mozie-Ross, director of admissions. “Greg greets his colleagues with a bright smile and energetic ‘hello’ with each and every passing.”

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