Bilingual Tele/Video Tech Support (OVERNIGHT SHIFT)
Vinciti AQ
UMBCworks ID#: 9233239 (access via the Jobs & Internships tab in myUMBC)
Bilingual Tele/Video Tech Support (OVERNIGHT SHIFT)
Are you an enthusiastic, high energy, team player with a passion for technology? Do you love working with PCs and related technologies?
Are you fluent in one or more of the following language pairs?
English/Korean
English/Japanese
English/Mandarin
If so, we have the job for you!
As a first line contact, Technical Support Agents are responsible for providing high quality world class support on a wide variety of inquiries from customers, including questions on product functionality, usability, installation, and compatibility. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals.
In this role you will answer inbound phone calls from end users of a wide variety of video and teleconferencing equipment. You'll be providing support for cameras, plasma monitors and other very cool stuff!
Paid training provided.
Applicants must be available to train Monday - Friday and start within the next few weeks.
OVERNIGHT schedule after training is completed.