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Entry-Level Full-Time Job

Customer Assistance Account Manager
Bank of America (Bank of America Card Services & E-Commerce)
UMBCworks ID#: 9233321 (access via the Jobs & Internships tab in myUMBC)

“Flexible Schedule with two nights per week until 9pm, Two Saturdays a month 8-12pm / Outbound Calls”

Collections Account Manager I: As a Bank of America Collections Account Manager you would be responsible for assisting Bank of America Credit Card Customers who are experiencing financial stress. The Collections’ mission statement is to protect Bank of America’s assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan.

By working with our customers, you can assist them in making the appropriate payment arrangements on their credit card account. The Collections Account Manager will contact customers who are already behind on their payments, or customers who are showing high risk behaviors in order to educate them on their account terms, secure payment and determine the reason for their delinquency on their account. The Collections Account Manager will work with customers that are extremely behind on their payments to negotiate full balance repayment or settlement plans. As a Collections Account Manager you will work on an established list of accounts on an automated collections system and/or autodialing system. You are expected to delight the customer by developing their current financial situation showing compassion and offering solutions. Successful candidates exhibit the ability to work multiple schedules, have a strong work ethic and thrive in a dynamic work environment.

Company Overview: Throughout Bank of America’s history, we have held one purpose — to help everyone we work with realize their dreams. In fulfilling this purpose, a constant theme in our work has been "opportunity." We create opportunities for customers to buy a home, to attend college, or to retire with security. We create opportunities for businesses to grow. We create opportunities for all of us to build stronger communities in which to live and work. We also create opportunities for our associates to fulfill their personal and professional potential. In pursuing these opportunities, we are fulfilling our vision for Bank of America. Bank of America is the No. 1 overall Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. The company serves clients in 175 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 80 percent of the Global Fortune 500. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange. Bank of America and its affiliates recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, ancestry, citizenship, veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. Candidates must possess the right to work in the United States, as it is not the practice of Bank of America to sponsor individuals for work visas.

Required Skills:
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Self-motivated and results-oriented


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