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April 5, 2013

FA2013 Lab & Lecture Hall Software Requests Deadline is May 1

In order to load all lab and lecture hall PCs with our standard set of software (known as an "image"), all requests for additions or changes for Fall 2013 must be received by Tuesday, May 1. For Spring 2014, the lab & lecture hall software "image" deadline is Monday, October 1. All software requests must be made each semester (they do not carry over from semester to semester).

* Software currently installed in PC labs
* Software currently installed in Mac labs
* Software currently installed in Linux labs

To be added to the lab & lecture hall image, DoIT must have the following:

* Proof of purchase/licenses

* Media and software installation instructions

Please submit an RT ticket containing the required information or contact 410.455.3838 and a Technology Support Center (TSC) staff member will assist you. If the request is not received by the deadline, there is no guarantee the requested software will be made available.

For an instructor-only demo of software, please use a laptop. If you don't have a laptop, you can reserve and pick up one at AV Services (020 ENGR Bldg).

If you need software installed on the lab image for a one-time purpose (for example, a 2-day workshop in which all users need access to the software), the request should be submitted no less than six (6) weeks prior to the first lab reservation for that class. The software will be removed once you are done.

An e-mail will be sent to the requester once the software is installed, typically 1-2 week(s) before the first use of the software; faculty/instructors need to then test the software to ensure everything is working as expected for class. Support for the software is the responsibility of the instructor or department who requested that the software be installed.

Again, proof of purchase and/or license must be provided for as many copies as will be needed for the students in the class. We cannot install software without appropriate proof of licensing.

Although DoIT will make a reasonable effort to get all software packages to work, we can not guarantee that they will. Some packages may not function because of the network, computer hardware, and lab setup. DoIT cannot be held responsible for software that does not work by class time.

Additional information on this process can be found here.

Please contact the TSC at 410.455.3838 if you have any additional questions.

Posted by jamie at 8:50 AM | TrackBack (0)

July 3, 2012

DoIT News Moving to myUMBC Groups

As of today, the DoIT News will be published through the DoIT Group on myUMBC, which in turn feeds the new DoIT site at doit.umbc.edu. As such, we will no longer be maintaining this Movable Type blog. However, it will remain for archive purposes.

FYI to DoIT Group members:

How do I post a new blog in myUMBC groups?

If you have questions, please contact the Technology Support Center (TSC) located on the first floor of the library next to the RLC or call 410.455.3838.

Posted by fritz at 9:19 AM | TrackBack (0)

June 8, 2012

DoIT Blocks Email Sent from Foreign Countries by UMBC Account Holders Not on Gmail

Clarification: VPN does NOT need to be used for email access via Webmail at webmail.umbc.edu.

Starting Friday, June 8th if you have not migrated your email to Gmail@UMBC, and are sending email from outside of the United States, you will first need to login to our virtual private network (VPN) vpn.umbc.edu. Once you have successfully logged into the VPN you will be able to connect to our Simple Mail Transfer Protocol (SMTP) servers from your email client and send your messages.

NOTE: If you don’t login to the VPN while outside the United States you will NOT be able to send any emails. If you have already migrated to Gmail@UMBC you don’t need to worry about using the VPN, just login like you normally would at gmail.umbc.edu

Why is this being done?
UMBC will begin blocking access to our SMTP servers from outside the United States. We are implementing this solution to address the recent attacks by spammers that have caused issues with email delivery over the past two weekends.

How do I migrate my email to Gmail@UMBC?
Migrating to Gmail@UMBC is easy. Please see our knowledge base article on how to migrate:

https://wiki.umbc.edu/x/EgfSAQ

Posted by mikec at 2:21 PM | TrackBack (0)

June 4, 2012

RT System Upgrade June 13

The UMBC Request Tracker system upgrade from version 3.8.7 to version 4.0.5 will occur on Wednesday, June 13, 2012. This will necessitate a system downtime from 5:30am until 7:30am to perform the necessary steps to achieve the upgrade. A splash page indicating the downtime will be created and in effect from 5:30am-7:30am for those who missed the message or forgot about the upgrade.

What's new for end-users:
RT%20Changes.png

Posted by jamie at 10:28 AM | TrackBack (0)

June 1, 2012

June 1 2012 Mail Delivery Delays

Today UMBC was the victim of a targeted spamming attack that overwhelmed our e-mail environment. Our staff are working to address the issues but it has been challenging as all of the spam is originating from compromised UMBC accounts. At this time the delivery delays are not nearly as severe as last weekend but you can expect to see some messages take up to several hours to be delivered. Users who are on UMBC's Google Mail system are currently not experiencing delays.

Posted by mikec at 8:04 PM | TrackBack (0)

 
Office of Information Technology • Main Office: ECS 125 • Phone: 410-455-3838 • Email: oit@umbc.edu