November 6, 2009
GL Linux Servers downtime Monday 11/9/09 6:30am-7am
Critical security patches have been released for our GL Linux systems. The patches have been tested internally with no issues. We will be pushing those out to the GL Lab workstations this morning (Friday 11/6). In order to minimize service impact, we will be taking a small downtime window on Monday 11/9, from 6:30am - 7am to apply the same patches to our GL Login servers.
Posted by laura at 7:45 AM | Comments (0) | TrackBack (0)
November 4, 2009
Bb Will Be Down 11/6, 10 p.m. to 11/7, 6 a.m.
To address issues with web browser compatibility and back up the system before applying latest patches and hot fixes, DoIT will be taking the main Blackboard system down from 10 p.m. on Friday, Nov. 6, to 6 a.m. on Saturday, Nov. 7.
Reminder: More info about why DoIT needs scheduled downtime.
Posted by fritz at 7:01 PM | Comments (0) | TrackBack (0)
24/7 Blackboard Support Starts Wed, Nov. 11
As indicated in the August 24 "Challenges and Changes to Blackboard Support" announcement, UMBC's Division of Information Technology (DoIT) will begin working with Presidium Learning to provide basic Blackboard support starting Wednesday, Nov. 11. The DoIT Help Desk and Instructional Technology staff will still provide walk-in and by-appointment Bb support, but all students, faculty and staff will be able to get 24/7 Blackboard support via phone, IM chat or online knowledge base. Based in Lexington, Kentucky, Presidium specializes in answering technical support questions for faculty, staff, and students at more than 700 educational institutions, and provides a 95 percent first call resolution rate.
Continue reading "24/7 Blackboard Support Starts Wed, Nov. 11"
Posted by fritz at 2:32 PM | Comments (0) | TrackBack (0)
LDAP master downtime 11/14/09 10am-4pm
On Saturday 11/14/09 LDAP master will be down 10am-4pm to move to new server hardware.
The following services will be unavailable during this time:
- Calendar (for the first hour only)
- Password changes via Webadmin
- Email forward changes (Webadmin)
- Changing of campus information (Webadmin)
Posted by laura at 8:10 AM | Comments (0) | TrackBack (0)
October 30, 2009
Update on Web Services Outage
This morning at approximately 1:00AM we suffered a hardware failure that interrupted myUMBC and campus web page (e.g. www.umbc.edu) services. The problem was reported at 6:30AM today and DoIT staff began working on the problem remotely. Our response team arrived on campus by 7:15AM and had all services restored by 8:15AM today.
We are currently examining logs and other records to determine what caused this hardware failure to ensure it does not occur again.
This outage only affected the web services listed above. Peoplesoft, Blackboard, and E-mail were unaffected by this outage.
Posted by mikec at 10:45 AM | Comments (0) | TrackBack (0)