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Helpdesk: ECS 020 / 410-455-3838 / Email: helpdesk@umbc.edu

« August 2011 | Main | October 2011 »

September 27, 2011

Blackboard Down for Maintenance from 10 pm Fri. 9/30 to 1 am Sat. 10/1

The UMBC Blackboard server will be down for three hours of scheduled maintenance from 10 pm Friday, Sept. 30 to 1 am Saturday, Oct. 1. DoIT staff will be performing MS Windows Server maintenance and updates during this time.

We appreciate your patience and apologize for any inconveniences that this down time may cause.

Posted by readel at 12:28 PM | TrackBack

September 12, 2011

Phishing Attacks: How to Spot Fake Emails

Phishing emails often pretend to be from your bank, credit card company, eBay or PayPal. However, you also get legitimate messages from these companies, so how do you tell the real ones from the fakes? Real emails often contain your name and may start “Dear John Smith”, but phishers don’t know you, so fakes have something general like “Dear customer”. If an email isn’t addressed specifically to you, you should suspect it is a fake.

Many phishing emails talk about technical problems that require you to click a link and enter your account details. Banks, eBay, PayPal, and so on, never lose your details and they don’t need to ask you for them. The links in phishing emails point to fake websites with wrong addresses, so check the status bar when the mouse hovers over a link or the URL in Internet Explorer’s address bar if you do actually find yourself on a phishing site. It is best not to click links in emails because fake addresses can be disguised.

Phishers’ response to advice not to click links in emails is to provide a bogus telephone number and ask people to ring the bank instead. An automated response asks you for your account details, which they then use to relieve you of your cash. Another common attribute of phishing scams is poor English – if an email is badly
written it is probably a fake.

The best way to avoid being caught out by phishing scams is never to click links in emails relating to sites that might hold sensitive information about you, such as credit card details. If you get a message supposedly from your bank, eBay or PayPal about a problem, just start Internet Explorer and type the usual address into your web browser. Log on and you will soon see if there really is a problem or not.

If you are in doubt about an email’s legitimacy or think you have inadvertently given away your personal details, contact your bank or the company immediately via contacts on their official websites.

Posted by anna at 5:15 PM | TrackBack

September 9, 2011

Google Calendar General Workshop September 14th 12:30pm - 2:30pm

Instructor: Kathy Raab
Sign Up: http://my.umbc.edu/groups/training/events/8074

Option 1: We highly recommend our Google Calendar Support Site, https://sites.google.com/a/umbc.edu/calendar-migration/. There is step-by-step documentation including videos to help you - at your own pace - through the migration process and use of Google
Calendar.

Option 2: We also invite you to participate in cohort training. This format is offered to address your specific scheduling needs. To request cohort training for your department, please send email to: GoogleCalendarMigration@umbc.edu

Option 3: This 2-hour hands-on course introduces participants to Google Calendar, the calendaring system which is part of the Google Apps for UMBC . In addition to covering basic calendaring for individuals, we will also discuss scheduling other people and managing calendars for others.

Posted by anna at 1:19 PM | TrackBack

September 7, 2011

Known Issue: Students Can't Access Bb Course Files

DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:

The specified resource was not found or you do not have permission to access it.

Workaround

Actually, the files DO exist in the course, but need to be re-linked (NOT re-uploaded). We understand this is a challenging problem and workaround at a very hectic time of year. We have submitted a support ticket into Blackboard, which is working to dentify the cause of this problem. We will update UMBC Bb instructors as we learn more.

Posted by fritz at 7:53 AM | TrackBack

 
Office of Information Technology • Main Office: ECS 125 • Phone: 410-455-3838 • Email: oit@umbc.edu