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Helpdesk: ECS 020 / 410-455-3838 / Email: helpdesk@umbc.edu

« May 2012 | Main | July 2012 »

June 8, 2012

DoIT Blocks Email Sent from Foreign Countries by UMBC Account Holders Not on Gmail

Clarification: VPN does NOT need to be used for email access via Webmail at webmail.umbc.edu.

Starting Friday, June 8th if you have not migrated your email to Gmail@UMBC, and are sending email from outside of the United States, you will first need to login to our virtual private network (VPN) vpn.umbc.edu. Once you have successfully logged into the VPN you will be able to connect to our Simple Mail Transfer Protocol (SMTP) servers from your email client and send your messages.

NOTE: If you don’t login to the VPN while outside the United States you will NOT be able to send any emails. If you have already migrated to Gmail@UMBC you don’t need to worry about using the VPN, just login like you normally would at gmail.umbc.edu

Why is this being done?
UMBC will begin blocking access to our SMTP servers from outside the United States. We are implementing this solution to address the recent attacks by spammers that have caused issues with email delivery over the past two weekends.

How do I migrate my email to Gmail@UMBC?
Migrating to Gmail@UMBC is easy. Please see our knowledge base article on how to migrate:

https://wiki.umbc.edu/x/EgfSAQ

Posted by mikec at 2:21 PM | TrackBack

June 4, 2012

RT System Upgrade June 13

The UMBC Request Tracker system upgrade from version 3.8.7 to version 4.0.5 will occur on Wednesday, June 13, 2012. This will necessitate a system downtime from 5:30am until 7:30am to perform the necessary steps to achieve the upgrade. A splash page indicating the downtime will be created and in effect from 5:30am-7:30am for those who missed the message or forgot about the upgrade.

What's new for end-users:
RT%20Changes.png

Posted by jamie at 10:28 AM | TrackBack

June 1, 2012

June 1 2012 Mail Delivery Delays

Today UMBC was the victim of a targeted spamming attack that overwhelmed our e-mail environment. Our staff are working to address the issues but it has been challenging as all of the spam is originating from compromised UMBC accounts. At this time the delivery delays are not nearly as severe as last weekend but you can expect to see some messages take up to several hours to be delivered. Users who are on UMBC's Google Mail system are currently not experiencing delays.

Posted by mikec at 8:04 PM | TrackBack

 
Office of Information Technology • Main Office: ECS 125 • Phone: 410-455-3838 • Email: oit@umbc.edu