For several years UMBC has moved toward using the product known as R25 from CollegeNet for Campus Scheduling. University Commons and Registrar’s Offices have led the way, many times taking some bumps in the road as we refine the use of this tool at UMBC.
Good news is that previous performance issues associated with the Web Viewer seemed to be resolved at this time. The solution proved to be a complete team effort. Led by Cheri Putro (OIT), Michelle Brown (UC), and Al Frankel (Registrar Office) the teams worked with the Business Systems Infrastructure group to upgrade the server and reconfigure some settings with the support of the vendor. OIT has gotten many positive comments recently associated with the improved performance.
Next steps include working with the Scheduling Committee on a wider deployment. With performance issues behind us it is expected that strategies to achieve this will be more acceptable. Some items to be considered include training, communication, security, documentation, and procedures for the process.