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March 6, 2006

Getting an Error Message? Include a Screen Capture When Reporting the Problem

When you get a long error message in a Microsoft Windows computer, it may help us research the problem better. You may wish to take a snapshot of your Windows desktop or the files inside a folder or window. Here’s how:

  1. Do one of the following:
    • To capture an image of your entire screen, press the Print Screen key.

    • To capture an image of a particular window or folder, open it, and then simultaneously press the Alt key and the Prt Scr key.

  2. After the image is captured, you can edit or print it by pasting it into Microsoft’s Paint program as follows:
    1. Click the Start button in the lower-left corner of Windows.
    2. Click on All Programs.
    3. Select Accessories.
    4. Select Paint.
    5. After Paint opens, click the Edit drop-down menu.
    6. Select Paste.
    7. To print the screen capture, click the File drop-down menu.
    8. Select Print.

  3. Another option is to paste the screen capture into a photo-editing program like Adobe’s Photoshop or Microsoft’s Digital Image.

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