Today 20% of our e-mail users were without e-mail access from approximately 11:00AM until 2:30PM. One of our file servers suffered a failure during a fix that we were applying to deal with slow e-mail performance problems. It took several hours to salvage this server and restore access.
Over the past couple of weeks e-mail performance has been extremely slow. OIT is aware of the problem and are awaiting new e-mail servers, which are currently on order with the vendor that should help to ease the problem. Over the next two days OIT system administrators will be applying fixes that we hope will alleviate some of the performance problems until the new hardware arrives and can be installed.
We apologize for any inconvenience that this is causing.
Michael Carlin
Director of Infrastructure and Support
Office of Information Technology