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September 13, 2007

Weekly Blackboard Maintenance Begins This Weekend

3/8/10 UPDATE

The weekly Blackboard maintenance window is now Friday, 10 p.m. to Saturday, 1 a.m.

Division of Information Technology


Starting this Saturday, September 15, the Office of Information Technology (OIT) is implementing weekly Blackboard maintenance on Saturdays from 6 to 9 a.m. While OIT may not always use all or part of these weekly maintenance "windows," Blackboard users should plan accordingly.

Since 1999, UMBC has used Blackboard which now supports more than 1,000 courses and 350 organizations every semester, making it one of the largest, most mission-critical technology services on campus. However, there is no good time when OIT can perform necessary patches, upgrades or even simple reboots because the academic semesters all overlap (except the third week in August, which is too close to the start of Fall).

OIT will continue to implement major upgrades in January, when the small number of winter courses can be run on a separate Bb server. But we need regular weekly maintenance and think the 6 to 9 a.m. window on Saturdays minimizes disruption to users while giving OIT staff access to the system to maintain it.

For the next month, OIT will post system-wide Blackboard maintenance "reminders" on Thursdays, develop a generic "Blackboard is Down for Maintenance" message for anyone who logs in when Blackboard is down, and continue to note any changes to the system.

Long term, we think regular maintenance will help improve Blackboard's performance, and appreciate the campus community's support and patience as we move forward.

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Comments (1)

Tyler Spellen:

Hey, I work at the OIT Helpdesk. Just a quick suggestion: if it is possible, could you please make the "The UMBC BlackBoard system is currently down for maintenance" message appear when the user tries to login to blackboard by clicking the blackboard icon from their myUMBC account? This will reduce the amount of calls to the helpdesk with people who try to log in through myUMBC, but don't try to login by typing blackboard.umbc.edu. Just a suggestion. Thanks!!!

Regards,
Tyler Spellen

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