OIT’s Instructional Technology & New Media unit seeks a graduate assistant to provide Blackboard support to students, faculty and staff. The person will assist with routine Bb system administration functions (e.g., course & community site creation), and development of Blackboard user support procedures and documentation. Candidates will be expected to work well in a collaborative team environment and to communicate effectively with customers from a variety of academic and administrative departments.
In the past, special projects have included design and development of the following:
The successful candidate must be self-directed and work well communicating information to technical and non-technical users. The candidate must also be able to interact with customers of all levels in a highly professional and competent manner.
The qualified candidate must be an officially registered UMBC graduate student with demonstrable experience providing end-user support. The candidate must have good problem-solving skills, strong analytical and organization skills, and excellent oral/written communications skills. Experience with web application development (ideally using PHP & MySQL) is preferred.
Compensation & Hours
Term (9 Month)
Closing Date: Open until filled
Compensation: TBD by Graduate School policy (typically stipend, tuition & health)
• PT (20 hours/week) in Fall & Spring
• FT (40 hours/week) possible in Winter & Summer
Application Process | Show Me (video)
1. Login to Blackboard via myUMBC or directly at http://blackboard.umbc.edu
2. Search for and “Enroll” in the “Blackboard User Group” organization on the Bb Community tab
3. Complete the “UMBC Bb GA” application by attaching the following:
- Cover Letter (include a brief description of how you use Blackboard now)
- Resume or CV
- Unofficial PDF version of your transcript from myUMBC
- Names of three references and how they know your work
- Note: You can “save” your application and come back, but can only “submit” it once.
Send an email to email@example.com when you have submitted your application using the process described above, or if you need help doing so.