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May 2, 2008

Job Opening: Blackboard Graduate Assistant

OIT’s Instructional Technology & New Media unit seeks a graduate assistant to provide Blackboard support to students, faculty and staff. The person will assist with routine Bb system administration functions (e.g., course & community site creation), and development of Blackboard user support procedures and documentation. Candidates will be expected to work well in a collaborative team environment and to communicate effectively with customers from a variety of academic and administrative departments.

In the past, special projects have included design and development of the following:

UMBC Blackboard Reports
UMBC Blackboard Help

The successful candidate must be self-directed and work well communicating information to technical and non-technical users. The candidate must also be able to interact with customers of all levels in a highly professional and competent manner.


The qualified candidate must be an officially registered UMBC graduate student with demonstrable experience providing end-user support. The candidate must have good problem-solving skills, strong analytical and organization skills, and excellent oral/written communications skills. Experience with web application development (ideally using PHP & MySQL) is preferred.

Compensation & Hours

Term (9 Month)
Closing Date: Open until filled
Compensation: TBD by Graduate School policy (typically stipend, tuition & health)
• PT (20 hours/week) in Fall & Spring
• FT (40 hours/week) possible in Winter & Summer

Application Process | Show Me (video)

1. Login to Blackboard via myUMBC or directly at
2. Search for and “Enroll” in the “Blackboard User Group” organization on the Bb Community tab
3. Complete the “UMBC Bb GA” application by attaching the following:

- Cover Letter (include a brief description of how you use Blackboard now)
- Resume or CV
- Unofficial PDF version of your transcript from myUMBC
- Names of three references and how they know your work
- Note: You can “save” your application and come back, but can only “submit” it once.

Send an email to when you have submitted your application using the process described above, or if you need help doing so.