Please remind students to contact eInstruction first if they have problems with their CPS clickers. If they do not get satisfaction within 24 hours (Mon-Fri) they may enter a Help Desk request (RT ticket). This request must contain documentation of their correspondence with eInstruction, and their clicker serial number.
Student Support (CPS™ Products Only!)
Phone 888-333-4988 (option 1, then 3, then 2)
Monday - Friday 8am-8pm EST
Sunday 3:30pm-9pm EST
Go to http://www.einstruction.com/support_downloads/index.html# for chat support options and trouble shooting tips.