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November 4, 2009

Bb Will Be Down 11/6, 10 p.m. to 11/7, 6 a.m.

To address issues with web browser compatibility and back up the system before applying latest patches and hot fixes, DoIT will be taking the main Blackboard system down from 10 p.m. on Friday, Nov. 6, to 6 a.m. on Saturday, Nov. 7.

Reminder: More info about why DoIT needs scheduled downtime.

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Comments (3)

ozino odharo:

I tried to access blackboard after the scheduled downtime but I still cant access blackboard. How much longer will blackboard be down for? thanks for the help.

Scheduled downtime was until Nov 7 @ 6am. It is Nov 8 @ 10:44 am and I still can't login at http://blackboard.umbc.edu/

I'm getting a HTTP Error 403.1 - Forbidden: Execute access is denied. Is it just me?

John Fritz:

Ozino and Raoul:

Sorry for your inconvenience, but you helped us isolate and fix a problem after the scheduled downtime. It appears to have been confined to one of the three application servers, which is why some people were able to get into BB while others were not. During the upgrade some settings appear to have been modified on just the Bb app3 server while the other two were not modified.

We are no longer seeing issues like you reported above. The Help Desk, which opened at noon today, has been updated and they confirm that everything appears to be working normally. If you have any other problems, please submit a ticket through myUMBC help or directly at http://my.umbc.edu/help/request.

Thanks,

John Fritz

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