An urgent service outage is needed today to address performance issues with several campus systems such as Active Directory (AD), Blackboard and Financial Systems. Specifically, these services operate on what is known as “virtual” servers or dedicated “zones” on a small number of physical servers.
Over the past four weeks the primary storage arrays for our virtual servers have been experiencing performance issues resulting in occasional failures of various systems. Many of these outages have
occurred during the weekend hours when they were less noticeable. Our storage vendor has recommended upgrading these systems immediately to resolve these issues.
The services listed below will be offline Friday, October 29, 2010 between 10 p.m. and 3 a.m. while an updated storage firmware patch is applied.
AD services
Network Drives
Network Printing
Labs
SAS, SPSS licensing
Lab Printing
Lab Profiles and document space (myDocs)
Visually impaired software (JAWS, Zoomtext)
Departmental
DPET Terminal server
ORL housing app
ORL webserver
ContentDM for Library
General
Blackboard
Terminal Server
Lenel Door access servers. Doors will continue to work but changes can't be made during this time
Antivirus updates
R25
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Michael Carlin, Ph.D.
Assistant Vice President
Infrastructure and Support
Division of Information Technology
University of Maryland, Baltimore County