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April 16, 2012

Known Issue: Error Accessing Blackboard Wiki Tool (RESOLVED)

UPDATE: DoIT staffed installed the patch for the Blackboard wiki error during the downtime on Friday, April 20, and the wiki tool is now functioning normally.

UPDATE: Blackboard has verified that the wiki error we are experiencing is a known issue (LRNSI-5667) and is due to a Java resource leak which results in unexpected behavior of the tool. DoIT is currently testing the patches provided by Blackboard, in anticipation of installing them on the production server Friday night.

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DoIT is tracking a problem involving the Blackboard Wiki tool. When users try to create or access an existing Bb wiki, an error is generated. DoIT staff are working with Blackboard, Inc. to troubleshoot this issue and we hope to have a solution soon.

We apologize for the inconvenience.

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