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July 3, 2012

DoIT News Moving to myUMBC Groups

As of today, the DoIT News will be published through the DoIT Group on myUMBC, which in turn feeds the new DoIT site at doit.umbc.edu. As such, we will no longer be maintaining this Movable Type blog. However, it will remain for archive purposes.

FYI to DoIT Group members:

How do I post a new blog in myUMBC groups?

If you have questions, please contact the Technology Support Center (TSC) located on the first floor of the library next to the RLC or call 410.455.3838.

Posted by fritz at 9:19 AM | TrackBack

September 7, 2011

Known Issue: Students Can't Access Bb Course Files

DoIT is tracking a problem that has emerged in a dozen Fall 2011 Blackboard courses in which students see the following error:

The specified resource was not found or you do not have permission to access it.

Workaround

Actually, the files DO exist in the course, but need to be re-linked (NOT re-uploaded). We understand this is a challenging problem and workaround at a very hectic time of year. We have submitted a support ticket into Blackboard, which is working to dentify the cause of this problem. We will update UMBC Bb instructors as we learn more.

Posted by fritz at 7:53 AM | TrackBack

June 20, 2008

End of UMBC Modem Services June 2009

UMBC was an early pioneer in offering modem service for Internet connectivity and we are currently among the last universities in Maryland still offering this. Next year, June 30, 2009 will mark the end of UMBC’s dial-up modem service for the campus community. After June 30, 2009 UMBC will no longer provide any dial-up Internet modem service for UMBC faculty, staff or students.

UMBC has offered this free service for more than 15 years. Over that time we have seen modem use decrease dramatically, especially as faster alternate methods such as Cable modems and DSL became commonly available. Unfortunately, as time has passed our modem infrastructure has also aged making them more expensive to maintain. We are now at a point where we would need to make substantial new investments to maintain modem service.

There a number of extremely cost effective alternatives, including a number that support high-speed access. We have listed a number of these options below.

NOTE: These options are only recommendations and are in no way affiliated or supported by the University. It is up to individuals to assess their needs and work with the vendor they feel is appropriate for their situation.

Modems:
www.netzero.net

www.earthlink.net


DSL:
www.verizon.com/dsl


Broadband:www.comcast.com/highspeedoffer

www.verizon.com/fios

Posted by mikec at 11:06 PM | Comments (1) | TrackBack

June 23, 2006

Solution to Dialup/Modem Issues

On June 13th 2006, Microsoft released a Windows Security Patch that among other things broke modem dial-up. This issue is affecting many other institutions and businesses in addition to UMBC modem users. This problem is not affecting Mac users.

We have been in contact with Microsoft and they informed us that they will be creating a new patch to fix this problem within 1-2 weeks. Until they release the revised patch you will need to uninstall the current patch and setup your machine to not install it again.

We have created a web page to document this process at
http://www.umbc.edu/oit/modems/kb911280.html

If you have any questions please contact the OIT helpdesk at helpdesk@umbc.edu or 410-455-3838

Michael Carlin
Director Infrastructure and Support
Office of Information Technology

Posted by anna at 1:37 PM