Contact Chip Rose
UMBC News
410-455-5793
crose@umbc.edu

or

Renee Tilton
410-626-0805

Senior living professionals can now take advantage of a subject not normally offered through executive development. This summer organizational excellence will be covered at an extensive, four-day course at the Erickson School of Aging Studies at the University of Maryland, Baltimore County (UMBC).

This course, “Organizational Excellence and Continuous Quality Improvement in Seniors Housing & Care,” takes place on June 8-11. Anthony Ingelido, VP of Organizational Excellence at Asbury Services, will lead the course. He’ll be joined by Jill Haselman, SVP for Organizational Development and Culture at Benchmark Assisted Living; Bernie Dana, former executive at Vetter Health Services and associate professor of Business at Evangel University; Harry Furukawa, director of Quality for Goodwill Industries and a senior Baldridge Award examiner; and Dr. Leslie Grant, VP of Research at My InnerView and associate professor of Healthcare Management at the University of Minnesota.

Topics covered include:

• The business case for quality service and care.
  
• Widely used quality systems and models (Malcolm Baldridge, ISO 9000 and Six Sigma).
  
• Quality systems and models specific to senior living (JCAHO, “Quality First,” Eden Alternative and the Pioneer Network), with actual results reviewed by companies using these models.
  
• Differences between product and service companies.
  
• The link between employee and resident loyalty.
  
• The difference between outcome and resident perception.
  
• Balanced scorecard and benchmarking techniques.
  
• Making service quality and performance management an integral part of company culture.

Since the launch of the NIC Executive Development Program last fall at the Erickson School of Aging Studies at UMBC, every course has sold out. Only a couple of spaces remain for “Sales and Marketing of Seniors Housing & Care,” which will be held on May 18-21. All courses are conducted in a participatory, seminar format. Each four-day course is $2750. To register, visit www.umbc.edu/erickson or call (410) 455-1570. For more information, email ericksonschool@umbc.edu or call (410) 455-3361.

About The Erickson School of Aging Studies

The Erickson School of Aging Studies at UMBC was established in April 2004 with a $5 million commitment from John Erickson, CEO and founder of Erickson. The school focuses on credit and non-credit professional education, research, and policy in aging services and care.

The Executive Development Program at the Erickson School of Aging Studies at UMBC is presented in partnership with NIC, a nonprofit organization that has been the leading source of business and financial information for the senior living industry since 1991. For the last six years, NIC has conducted executive development courses in operations, management, sales, marketing, development, finance, and service quality for emerging industry leaders.

UMBC, an Honors University in Maryland, is a four-year, public research university that is home to leading experts on aging who are active in research, education, and service in the field of gerontology. It is one of a handful of universities in the nation to offer a Ph.D. in Gerontology.