DIALING INSTRUCTIONS

On campus calls...............5 digit extension

To campus departments from outside........................................................(410) 455 + 4 digit ext*

*Campus extensions which begin with a 5 followed by  0, 4,50-54, 60, 64, 66,69,7,82,83 or 85  and extensions that begin with 29 cannot
receive outside calls 

To campus student residents from outside..........................................................(443) 612 + 4-digit ext

Baltimore Metropolitan Area....9 + 410 + 7 digits or...................................................9 + 443 + 7 digits

Non-local.........................9 + 1+ area code + 7 digits All long distance calls require a FAC (forced authorization code) number.

Local Bell Atlantic Information..............9 + 411

Long Distance Information.......9 + 1+ (area code) + Charge Incurred*........................................555-1212

Local Bell Atlantic Operator.........................9 + 0 (30-second delay)

International Dialing........9 + 011 + country code + city code + local number*

*There is a pause after dialing the number before you get the double beeps to enter your FAC. For fax transmissions, the appropriate number of pauses must be included before the FAC number

If operator assistance is needed.................9 + 0 + 0

Calls completed by the operator or other operator type services incur additional charges.

Forced Authorization Code (FAC)

A personal FAC code is required to complete a long distance call on UMBC’s telephone system. After dialing a long distance number, the caller will hear 2 beeps and the system will wait 10 seconds for the entry of a valid code.
 
 
 
 

5 Digit Campus Zip Code 21250 on all printed material except

pre-printed metered business reply envelopes use 21228-9980

pre-printed business reply postcards use 21228-9931
 
 
 
 
 
 

HELP NUMBERS

  • 55555 POLICE- FIRE-AMBULANCE
  • 52473 Counseling Center
  • 51000 General Campus Information
  • 52542 Health Services
  • 52232 Library
  • 52550 Physical Plant Work Control
  • 53233 TTY for Hearing Impaired
  • 53838 Computing Services Help Desk
  • 52100 Communications Services (Voice, Postal, and Central Alarm)
  • POISON CONTROL CENTER 1-800-222-1222

    CAMPUS COMMUNICATIONS

    UMBC has electronic and digital communication available for employees and students. PhoneMail and e-mail are increasingly used to keep faculty, staff, and students aware of campus social, cultural, and educational events, as well as inclement weather closing, etc. This not only serves as a cost savings to the University, but gets information to interested parties within minutes, instead of days. We encourage all members of the campus community to take advantage of these communication options that will help you be more knowlegeable about UMBC.

    Phonemail

    The campus voice messaging system offers callers a convenient method of leaving detailed messages for system subscribers. Individual faculty, staff, departments, and students living on campus have PhoneMail at UMBC. Current employee subscribers to PhoneMail are designated by a ' by their name in the Faculty/Staff section. All resident student extensions have an associated voice mailbox.

    There are two ways to get Into the PhoneMail system:

    Go directly to the subscriber’s PhoneMail box by dialing guest access x1112 for faculty/staff or x0992 for residential students and enter either the extension number or

    the name of the person or department where you want to leave a message. If there is a PhoneMail box for that person or department, you will be connected to it and can leave a

    message. If an Individual or department’s PhoneMail is on, you will hear a recorded greeting instructing you to leave a message. If not forwarded, the extension typically rolls to

    voicemail after 4 rings.
     
     
      
    Common Phonemail Features

    Caller Features

    1. Instructions for transferring to another extension
    2. Skip the recorded greeting and go directly to recording your message.
    * Instructions for replaying or adding to the message just left.

    #1 Bypass PhoneMail and camp-on to a busy extension.

    Subscriber Listen Features
    1. Help with any feature code.
    2 Skip from one header to the next header

    3 Skip header, proceed directly to the message.

    *2 Stop a message and skip to the next header.

    *3 Stop a message with *and resume with "3".

    *4 Stop a message and save it.

    *6 Stop a message and delete it.

    *73 Stop a message and replay it from the beginning.

    *77 Stop a message and replay the message header.
     
     
     
    Common Voice Feature Codes
     
     

    Pick-Up: Dialtone, *3, enter ringing extension or **3 if in pickgroup.

    Station Speed Call: To set: dialtone, ##3, reference number 1 thru 9, dialed number, hang-up. To use: dialtone, #3, reference number

    Camp On: Busy signal, Flash #1, hang-up. To cancel: dialtone, ##1, hang-up.

    Conference: Call 1st party, Flash, call next party, Flash *4 If no answer or busy, use connect to return to conference call.

    Consultation: Call 1st party, Flash, call next party, connect toggels between parties.

    Save/Repeat: To Save: dialtone, ringing number, Flash #4, hang-up. To Call: dialtone, #7

    Park: Caller on Line, Flash *6, dial extension, hang-up

    Forwarding: To Forward: dialtone, #9, dial extension, hang-up. To Cancel: dialtone, ##9, hang-up.
     
     
     

    2100 COMMUNICATIONS SERVICES 

  • 53262 George M. Vitak, Director, vitak@umbc.edu
  • 53990 Thomas P. Henning, Associate Director, henning@umbc.edu
  • 51995 Andrew P. Kane, Assistant Director, akane@umbc.edu
  • 51234 Ronald J. Weller, Associate Director, Business Services, rweller@umbc.edu
  • 53440 Donna Lombardi, PhoneMail Administrator,lombardi@umbc.edu
  • 52266 Sandy M. Mowbray, Daily Operations, mowbray@umbc.edu
  • 51311 Peggy A. Hungelmann, Accounting
  • 52469 Rose M. Murphy, Administrative Assistant
  • 51870 Phil Carrol, Technical Advisor,Campus Card, pcarroll@umbc.edu
  • 52188 Winnie Schwartzbeck, Administrative, Campus Card, wschwart@umbc.edu
  • 52280 MAIL SERVICES
  • 52280 Howard Warner, Administration
  • 51103 Gregory L. Bagwell, Operations
  • 53970 Cornell D. James, Central Security
  • 52828 Customer Support FAX
  • 52727 Technical Support FAX