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Once
I’m trained, how can I practice what I’ve learned?
One
of the benefits of PeopleSoft is that the software allows you to run
multiple versions of the software, called an instance. As such, we
can have a version specific for training that is loaded with data
to support the training examples we will use in class. We will have
another instance called the Sandbox. The Sandbox is named as such
because it allows people to play” with the system and enter transactions.
Once someone has completed training we will set up access for that
person to the Sandbox. People can use the sandbox from their office
and test out what they have learned. In addition, each Friday during
June we will offer what we call Supervised Sandbox;” in which PeopleSoft
experts in the training rooms work one-on-one with users on a drop-in
basis to answer any questions you may still have.
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Is
there written documentation for me to
use?
To
support the campus the Delta team will provide written documentation
for each business process during training. In addition, there is a
tremendous amount of documentation associated with the design process
that we have available under the Delta organization on Blackboard.
Finally, both the HR and Fianance versions have extensive online help
about the software—not UMBC’s implementation of it—that is available
immediately after logging in.
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How
do I get support if I have a question or problem?
During
the first few months we anticipate that there will be many questions
as everyone on campus, including HR, Finance, and Procurement, is
getting used to the new system. Ecause these applications are diverse,
it is not practical to provide a single phone number for support.
We will work with the Training and Support coordinators to identify
a few peer mentors” in each division. The peer mentor” will be trained
to provide basic help and support to others within the division. If
a problem comes up that can’t be solved by a peer mentor, the peer
mentor will contact the Training & Support coordinator for the
division. That person will have access to resources within the HR
and Finance support teams and will submit the question. Once an answer
is determined we will update all the Training & Support coordinators
with the answer and post this to the web FAQ at www.umbc.edu/peoplesoft.
Our goal
in using this approach is to quickly pass along answers to questions
to a broad group of people so we can build expertise. We will evaluate
how this works and adapt the approach as needed.
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