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Support Tips

Name:

Email:

Day  Phone:

PS System You're Using

Type of Problem

Description of Request.

Use this form or send email to ps-support@umbc.edu, but please try to do the following before hand:

Use this site. Try to find what you need on this site's manuals, tips and FAQs. If you don't find an answer, indicate where you looked when you submit your request for help.

Consult a colleague. Talk to your division coordinator or a peer mentor. If they don't have an answer, they can help alert PeopleSoft team members of problems affecting most users--but not if they don't hear from you.

Help recreate the problem or error. Include as much information in your support request, such as . . .

  • The full navigation to the page or process or report.
  • The name of the query or report you ran.
  • The criteria you used to run the query or report - like a date range, project ID, etc.
  • The exact error message - screen shots appreciated
  • Document IDs for which you have questions - like a PO ID, a Voucher ID, a Pcard Card #, A Journal ID, etc.
  • A clear statement of what you want to know.

Follow Up. If you've tried your best but still need to submit a request for help, then do follow up. You'll need your request "ticket number" which you can check at:

http://remedy.umbc.edu

If we answered your problem reasonably well, tell others. If we didn't, consult your division coordinator so we can get better.