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Frequently Asked Questions

How do I request services?

Facilities Management has a system in place, called AiM, that allows campus users to place and track Work Orders. Step-by-step instructions on placing a Work Order are located on the Work Control Center webpage. click here.

What if I need to place a Work Order but am not registered with the AiM system?

Call Work Control at 410-455-2550.

How does my department initiate a construction or renovation project?

A Project Request Form (PRF) needs to be completed and submitted to the Director of Planning and Construction Services. For more information click here. If you have additional questions please call Planning and Construction Services at 410-455-5664.

How long does it take to complete requests involving construction or renovation of spaces?

Depending on the size and the impact of the work, planning, design and construction projects can range from one to two years. In general, if work is to be initiated over the summer and involves a contractor (and in many cases an architect/and or engineer) a request will need to be made and funding committed to by September 15th of the preceeding year.

106 FACILITIES MANAGEMENT BUILDING
1000 HILLTOP CIRCLE
BALTIMORE, MD 21250
410-455-3219