A payroll advance can be requested by a departmental payroll representative when an employee has not been paid due to an administrative error. The most common administrative errors occur when a new employee begins working before the scheduled submission date for payroll processing or the department inadvertently omits pay data in time entry.
The Payroll Office will send notification to the departmental representative that the Preliminary Gross Pay Report is available for review two days after time entry closes during each pay cycle. The departmental representative should first carefully review the Preliminary Gross Pay report for any errors, discrepancies, or missing pay. If an error is found, the departmental representative can resolve it before the final payroll is submitted by contacting the Payroll Office.
Once payroll has been finalized, the Payroll Office will send notification that the Final Gross Pay report is available. This report represents the actual pay employees will receive on the pay check.
If the departmental representative discovers that an employee has not been paid, the following steps should be taken:
- Notify the employee that a paycheck will not be generated for the pay cycle and provide the option for a payroll advance. If the advance is requested by the employee, complete the Request for Pay Advance form.
- Submit the Pay Advance form by 5:00 PM on the Thursday prior to the pay date. If the request is submitted after that time, Financial Services will process the check as soon as possible.
- Financial Services will contact the employee when the check is ready. The employee is the only person authorized to pick up the pay check from Financial Services. A picture ID will be required.
- The Payroll Office will process the gross pay amount in the following pay cycle and recover the amount paid in the payroll advance. If, for any reason, the recovery does not occur, the employee is required to pay the recovery amount by check
PLEASE NOTE: New employees will receive 75% gross pay. Existing employees will receive the net amount if there is paycheck history to support the net amount requested. Pay advances will not be issued to employees submitting late time sheets (hourly employees), or for new employees who have not submitted new hire supporting documents in a timely manner.
If the employee is not able to pick up the pay advance as required, the check will be void and the employee will be paid the money due in the next pay cycle.