| DATE POSTED: | 16-NOV-12 |
| POSITION TITLE: | IT Support Associate (Job #052) |
| CATEGORY: | Technical/Paraprofessional |
| PERSONNEL STATUS: | Nonexempt, Full-time, Regular |
| DEPARTMENT: | Library |
| CLOSING DATE: | 03-DEC-12 |
| RESPONSIBILITIES: | The incumbent will provide technical and programming support for hardware and software integral to Library services. Responsibilities include: assisting in determining software upgrade paths for public, staff and system applications; troubleshooting and consulting as needed with DoIT and external vendors, and implementing appropriate solutions; working with the IT Librarian and Manager of Library Technology Operations in planning, implementing and supporting Library IT initiatives; assisting in responding to IT service requests; supporting web development and online services, interactive applications, multimedia components, and interface design; supervising student assistants in projects as assigned; and performing other duties as assigned. Hours: M-F 9:00 a.m. to 5:30 p.m. subject to change depending on the
needs of the Library.
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| MINIMUM QUALIFICATIONS: | Education and Experience: Requires a High School Diploma or GED (Bachelor’s degree in Computer Science preferred) and at least two years working on web server applications and maintenance, one year of which included user support, user training, and/or programming. Experience in a library setting is preferred. Must have: knowledge of network configuration, backup, recovery and security practices; experience with Active Directory and Group Policy; experience troubleshooting networks; experience in developing and deploying computer images for both PCs and Macs; experience in developing and maintaining dynamic, data-driven web applications; experience with installation of operating systems, and documenting standard operation procedures.
Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
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| SALARY: | Pay Range 14 (minimum starting salary at $40,137) based on University System of
Maryland Pay Program.
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| APPLICATION: | Applications are available for download from our web site at: www.umbc.edu/hr/employment or by calling 410-455-2337 for an application (no resumes). Interested and qualified candidates must submit a UMBC application (indicate position title and Job #052 on the application) no later than Monday, December 3, 2012 to:
UMBC Department of Human Resources,
532 Administration Building,
1000 Hilltop Circle,
Baltimore, Maryland 21250
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