Introduction
Interpersonal conflicts are inevitable in any work or educational setting. At UMBC, strategies and tools to resolve them include formal grievance procedures, formal and ad hoc complaint investigations, mediation, counseling, coaching and, when appropriate, sanctions. However, early intervention can often avert both unnecessary suffering and workplace disruption. With a grant from the Maryland Mediation and Conflict Resolution Office (MACRO), the UMBC Center for Mediation and Conflict Resolution was established to provide an alternative first-step response to interpersonal conflict.

The UMBC Human Relations Office promotes equal opportunity and respect for all members of the UMBC campus community through education, training and formal and informal conflict management and resolution.
[ UMBC Human Relations Office ]

Mediation
Mediation is a voluntary, confidential process that allows individuals to resolve their conflicts with the assistance of a neutral third party... [ more... ]

Click here to apply for Mediator Training.

Conflict Resolution
The success of the UMBC Center for Mediation and Conflict Resolution rests with the university’s commitment to provide its constituents with an ongoing, confidential program for voluntary resolution of interpersonal conflict... [ more... ]