Gail Dupree, Classified Staff
Eight years ago, Gail Dupree began working in the UMBC Bookstore as a part-time temporary cashier for the spring rush. Now she is assistant to Brenda White, the bookstore's buyer for gifts and supplies. White and Dupree purchase everything that isn't a book or a computer, and handle customer service, including newspaper subscriptions, regalia rental for commencement and other services.
"Working with Gail has been a pleasure," says White. "She has accepted every challenge given to her and always exceeds our expectations. Gail is always gracious and considerate to all her fellow employees as well as our customers. I am so pleased that she has received this award. It is more than well deserved."
Bob Somers, director of the UMBC Bookstore, adds, "Gail's commitment to customer service has become a model for all Bookstore employees. She has the unique ability to deal with constant customer service situations while still completing her normal daily responsibilities. Her talent in window displays and the like is a constant reminder of the care and dedication she brings to the entire UMBC community. It is employees like Gail who make my job so much easier, not to mention enjoyable. We are extremely fortunate to have Gail as an employee."
Nancy Young, Associate Staff
Nancy Young, director, Office of Residential life (ORL), came to UMBC in 1986 as the coordinator of marketing and conferences for ORL. She held assistant director and associate director positions in housing prior to becoming director. Currently, she is responsible for managing all of UMBC's residential facilities.
"Nancy's commitment to the students who live on campus is evidenced in her work over the past 15 years," says Kim Leisey, director of residential education. "She has guided the growth and development of the Office of Residential Life into a 3200-bed system, involved students in designing and implementing administrative systems, fostered high service standards and worked collaboratively with other departments to provide a high quality residential experience for UMBC students."
