How to Remove the Patch for UMBC Dial Up Problems

 

Technical Notes

This problem with the recent dial up issues is because of a Microsoft patch (KB911280) that was released on June 13, 2006.  This patch was to fix a problem; it also has a side affect of breaking certain types of dial up connections. The problem is not isolated to just UMBC Dial Up users.  Many other universities/organizations are having this problem as well.  As a result, it must be removed from a computer in order for UMBC Dial Up to be operational again.  Microsoft is working on releasing a revision to the patch that will fix the vulnerability and fix the problem that has resulted from this patch.

Removal Process

1. Go to the Start Menu. Then go to the “Settings” and click on “Control Panel”.  Alternatively, the “Control Panel” may be already shown within your Start Menu. Your Start Menu may look slightly different than this.
   
   
   
   
2. Within the Control Panel, double click on “Add or Remove Programs”.  In the Add or Remove Program box, you may have to click a check mark at the top that says “Show Updates”.
   
   
   
   
3. Scroll down to and find the patch “Security Update for Windows XP (KB911280)” and click the “Remove Button”
   
   

4. A box will come up confirming that you want to remove the patch KB911280.   Click “Next” to start the removal process. During the removal process, you will be prompted that “These Programs Might Not Run Properly”.  Hit “Yes” after carefully inspecting each option to ensure that these programs will work after removal.

5.  After the programs are inspected, the removal process may take a few moments.  Finally, clicking “Finish” button will reboot your machine.  Reboot the machine and you should be able to connect to the UMBC Dial Up.