Blackboard Help

What's New

To address a recent issue with Blackboard announcements not being automatically sent by email when an instructor or manager selects that option, UMBC's Blackboard system will be down from 10 p.m., Friday, November 20, to 1 a.m., Saturday, November 21.

Reminder: Why Blackboard needs scheduled maintenance.

To address issues with web browser compatibility and back up the system before applying latest patches and hot fixes, DoIT will be taking the main Blackboard system down from 10 p.m. on Friday, Nov. 6, to 6 a.m. on Saturday, Nov. 7.

Reminder: More info about why DoIT needs scheduled downtime.

As indicated in the August 24 "Challenges and Changes to Blackboard Support" announcement, UMBC's Division of Information Technology (DoIT) will begin working with Presidium Learning to provide basic Blackboard support starting Wednesday, Nov. 11. The DoIT Help Desk and Instructional Technology staff will still provide walk-in and by-appointment Bb support, but all students, faculty and staff will be able to get 24/7 Blackboard support via phone, IM chat or online knowledge base. Based in Lexington, Kentucky, Presidium specializes in answering technical support questions for faculty, staff, and students at more than 700 educational institutions, and provides a 95 percent first call resolution rate.