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Snapshot of all tickets in

Assigned, Pending, Resolved & Closed

for Spring 08 semester

*Tickets are created between 2/17/2008 to 4/28/2008

Snapshot of all tickets in

Assigned, Pending, Resolved & Closed

at the start of Spring 08 semester

*Tickets are created between 1/27/2008 to 2/16/2008

Resolved and Closed

2/17/2008 to 4/28/2008