| Average Length to Resolution |
8/31/2003 11:59:59PM
|
Ticket Created Between 8/1/2003 12:00:00AM to
8/31/2003 11:59:59PM |
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| View Pages | Next | Last |
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| View Pages | First | Previous | Next | Last |
| AV Services | Total: | 1 | ||||||||||||
Average time to ticket resolution for |
souder |
3 |
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| Maximum time to ticket resolution for | souder | 3 | ||||||||||||
| Minimum time to ticket resolution for |
souder |
3 |
||||||||||||
| Average time to ticket resolution for | AV Services | 3 | ||||||||||||
| Maximum time to ticket resolution for | AV Services | 3 | ||||||||||||
| Minimum time to ticket resolution for | AV Services | 3 | ||||||||||||
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| View Pages | First | Previous | Next | Last |
| Business Systems | Total: | 76 | ||||||||||
Average time to ticket resolution for |
BSG:Budget_O |
0 |
||||||||||
| Maximum time to ticket resolution for | BSG:Budget_O | 0 | ||||||||||
| Minimum time to ticket resolution for |
BSG:Budget_O |
0 |
||||||||||
Average time to ticket resolution for |
BSG:HP3000_S |
0 |
||||||||||
| Maximum time to ticket resolution for | BSG:HP3000_S | 0 | ||||||||||
| Minimum time to ticket resolution for |
BSG:HP3000_S |
0 |
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Average time to ticket resolution for |
blanchet |
2 |
||||||||||
| Maximum time to ticket resolution for | blanchet | 10 | ||||||||||
| Minimum time to ticket resolution for |
blanchet |
0 |
||||||||||
Average time to ticket resolution for |
dharley |
7 |
||||||||||
| Maximum time to ticket resolution for | dharley | 12 | ||||||||||
| Minimum time to ticket resolution for |
dharley |
5 |
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Average time to ticket resolution for |
dina |
1 |
||||||||||
| Maximum time to ticket resolution for | dina | 3 | ||||||||||
| Minimum time to ticket resolution for |
dina |
0 |
||||||||||
Average time to ticket resolution for |
jpatna1 |
4 |
||||||||||
| Maximum time to ticket resolution for | jpatna1 | 8 | ||||||||||
| Minimum time to ticket resolution for |
jpatna1 |
0 |
||||||||||
Average time to ticket resolution for |
kirby |
33 |
||||||||||
| Maximum time to ticket resolution for | kirby | 33 | ||||||||||
| Minimum time to ticket resolution for |
kirby |
33 |
||||||||||
Average time to ticket resolution for |
paulr |
5 |
||||||||||
| Maximum time to ticket resolution for | paulr | 25 | ||||||||||
| Minimum time to ticket resolution for |
paulr |
0 |
||||||||||
Average time to ticket resolution for |
psimon |
0 |
||||||||||
| Maximum time to ticket resolution for | psimon | 0 | ||||||||||
| Minimum time to ticket resolution for |
psimon |
0 |
||||||||||
Average time to ticket resolution for |
putro |
3 |
||||||||||
| Maximum time to ticket resolution for | putro | 41 | ||||||||||
| Minimum time to ticket resolution for |
putro |
0 |
||||||||||
Average time to ticket resolution for |
stephen |
20 |
||||||||||
| Maximum time to ticket resolution for | stephen | 28 | ||||||||||
| Minimum time to ticket resolution for |
stephen |
13 |
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| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Business System | 4 | ||||||
| Maximum time to ticket resolution for | Business System | 41 | ||||||
| Minimum time to ticket resolution for | Business System | 0 | ||||||
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| View Pages | First | Previous | Next | Last |
| Desktop Support | Total: | 484 | ||||||||||
Average time to ticket resolution for |
Desktop |
0 |
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| Maximum time to ticket resolution for | Desktop | 0 | ||||||||||
| Minimum time to ticket resolution for |
Desktop |
0 |
||||||||||
Average time to ticket resolution for |
HD:PPP |
0 |
||||||||||
| Maximum time to ticket resolution for | HD:PPP | 0 | ||||||||||
| Minimum time to ticket resolution for |
HD:PPP |
0 |
||||||||||
Average time to ticket resolution for |
afort1 |
3 |
||||||||||
| Maximum time to ticket resolution for | afort1 | 34 | ||||||||||
| Minimum time to ticket resolution for |
afort1 |
0 |
||||||||||
Average time to ticket resolution for |
chrism |
2 |
||||||||||
| Maximum time to ticket resolution for | chrism | 8 | ||||||||||
| Minimum time to ticket resolution for |
chrism |
0 |
||||||||||
Average time to ticket resolution for |
edortiz |
3 |
||||||||||
| Maximum time to ticket resolution for | edortiz | 29 | ||||||||||
| Minimum time to ticket resolution for |
edortiz |
0 |
||||||||||
Average time to ticket resolution for |
josh |
7 |
||||||||||
| Maximum time to ticket resolution for | josh | 33 | ||||||||||
| Minimum time to ticket resolution for |
josh |
0 |
||||||||||
Average time to ticket resolution for |
kirkley1 |
3 |
||||||||||
| Maximum time to ticket resolution for | kirkley1 | 26 | ||||||||||
| Minimum time to ticket resolution for |
kirkley1 |
0 |
||||||||||
Average time to ticket resolution for |
mhartm1 |
6 |
||||||||||
| Maximum time to ticket resolution for | mhartm1 | 24 | ||||||||||
| Minimum time to ticket resolution for |
mhartm1 |
0 |
||||||||||
Average time to ticket resolution for |
mikec |
0 |
||||||||||
| Maximum time to ticket resolution for | mikec | 2 | ||||||||||
| Minimum time to ticket resolution for |
mikec |
0 |
||||||||||
Average time to ticket resolution for |
omarn |
3 |
||||||||||
| Maximum time to ticket resolution for | omarn | 28 | ||||||||||
| Minimum time to ticket resolution for |
omarn |
0 |
||||||||||
Average time to ticket resolution for |
pogle1 |
4 |
||||||||||
| Maximum time to ticket resolution for | pogle1 | 8 | ||||||||||
| Minimum time to ticket resolution for |
pogle1 |
2 |
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| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Desktop Suppor | 3 | ||||||
| Maximum time to ticket resolution for | Desktop Suppor | 34 | ||||||
| Minimum time to ticket resolution for | Desktop Suppor | 0 | ||||||
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| View Pages | First | Previous | Next | Last |
| Helpdesk | Total: | 1676 | ||||||||||
Average time to ticket resolution for |
HD:Tape_Chan |
0 |
||||||||||
| Maximum time to ticket resolution for | HD:Tape_Chan | 0 | ||||||||||
| Minimum time to ticket resolution for |
HD:Tape_Chan |
0 |
||||||||||
Average time to ticket resolution for |
HelpDesk |
0 |
||||||||||
| Maximum time to ticket resolution for | HelpDesk | 0 | ||||||||||
| Minimum time to ticket resolution for |
HelpDesk |
0 |
||||||||||
Average time to ticket resolution for |
HelpDesk:CD |
0 |
||||||||||
| Maximum time to ticket resolution for | HelpDesk:CD | 0 | ||||||||||
| Minimum time to ticket resolution for |
HelpDesk:CD |
0 |
||||||||||
Average time to ticket resolution for |
akhant1 |
3 |
||||||||||
| Maximum time to ticket resolution for | akhant1 | 15 | ||||||||||
| Minimum time to ticket resolution for |
akhant1 |
0 |
||||||||||
Average time to ticket resolution for |
anna |
2 |
||||||||||
| Maximum time to ticket resolution for | anna | 40 | ||||||||||
| Minimum time to ticket resolution for |
anna |
0 |
||||||||||
Average time to ticket resolution for |
anoop1 |
0 |
||||||||||
| Maximum time to ticket resolution for | anoop1 | 1 | ||||||||||
| Minimum time to ticket resolution for |
anoop1 |
0 |
||||||||||
Average time to ticket resolution for |
ha2 |
0 |
||||||||||
| Maximum time to ticket resolution for | ha2 | 8 | ||||||||||
| Minimum time to ticket resolution for |
ha2 |
0 |
||||||||||
Average time to ticket resolution for |
kherna1 |
1 |
||||||||||
| Maximum time to ticket resolution for | kherna1 | 5 | ||||||||||
| Minimum time to ticket resolution for |
kherna1 |
0 |
||||||||||
Average time to ticket resolution for |
kincaid |
1 |
||||||||||
| Maximum time to ticket resolution for | kincaid | 14 | ||||||||||
| Minimum time to ticket resolution for |
kincaid |
0 |
||||||||||
Average time to ticket resolution for |
mnolan1 |
4 |
||||||||||
| Maximum time to ticket resolution for | mnolan1 | 4 | ||||||||||
| Minimum time to ticket resolution for |
mnolan1 |
3 |
||||||||||
Average time to ticket resolution for |
moneill1 |
0 |
||||||||||
| Maximum time to ticket resolution for | moneill1 | 10 | ||||||||||
| Minimum time to ticket resolution for |
moneill1 |
0 |
||||||||||
Average time to ticket resolution for |
myers |
3 |
||||||||||
| Maximum time to ticket resolution for | myers | 17 | ||||||||||
| Minimum time to ticket resolution for |
myers |
0 |
||||||||||
Average time to ticket resolution for |
nevans1 |
2 |
||||||||||
| Maximum time to ticket resolution for | nevans1 | 7 | ||||||||||
| Minimum time to ticket resolution for |
nevans1 |
0 |
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Average time to ticket resolution for |
nitinr1 |
2 |
||||||||||
| Maximum time to ticket resolution for | nitinr1 | 7 | ||||||||||
| Minimum time to ticket resolution for |
nitinr1 |
0 |
||||||||||
Average time to ticket resolution for |
r1 |
4 |
||||||||||
| Maximum time to ticket resolution for | r1 | 28 | ||||||||||
| Minimum time to ticket resolution for |
r1 |
0 |
||||||||||
Average time to ticket resolution for |
ramosm1 |
4 |
||||||||||
| Maximum time to ticket resolution for | ramosm1 | 32 | ||||||||||
| Minimum time to ticket resolution for |
ramosm1 |
0 |
||||||||||
Average time to ticket resolution for |
stcyr |
1 |
||||||||||
| Maximum time to ticket resolution for | stcyr | 14 | ||||||||||
| Minimum time to ticket resolution for |
stcyr |
0 |
||||||||||
Average time to ticket resolution for |
talder1 |
1 |
||||||||||
| Maximum time to ticket resolution for | talder1 | 18 | ||||||||||
| Minimum time to ticket resolution for |
talder1 |
0 |
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| View Pages | First | Previous | Next | Last |
Average time to ticket resolution for |
whamil2 |
1 |
|||||||
| Maximum time to ticket resolution for | whamil2 | 11 | |||||||
| Minimum time to ticket resolution for |
whamil2 |
0 |
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| Average time to ticket resolution for | Helpdesk | 1 | |||||||
| Maximum time to ticket resolution for | Helpdesk | 40 | |||||||
| Minimum time to ticket resolution for | Helpdesk | 0 | |||||||
 |
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| View Pages | First | Previous | Next | Last |
| Human Resources | Total: | 6 | ||||||||||||
Average time to ticket resolution for |
mcnamara |
1 |
||||||||||||
| Maximum time to ticket resolution for | mcnamara | 5 | ||||||||||||
| Minimum time to ticket resolution for |
mcnamara |
0 |
||||||||||||
| Average time to ticket resolution for | Human Resour | 1 | ||||||||||||
| Maximum time to ticket resolution for | Human Resour | 5 | ||||||||||||
| Minimum time to ticket resolution for | Human Resour | 0 | ||||||||||||
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| View Pages | First | Previous | Next | Last |
| LAN | Total: | 108 | ||||||||||
Average time to ticket resolution for |
LAN |
0 |
||||||||||
| Maximum time to ticket resolution for | LAN | 0 | ||||||||||
| Minimum time to ticket resolution for |
LAN |
0 |
||||||||||
Average time to ticket resolution for |
jesse |
1 |
||||||||||
| Maximum time to ticket resolution for | jesse | 20 | ||||||||||
| Minimum time to ticket resolution for |
jesse |
0 |
||||||||||
Average time to ticket resolution for |
ostrove |
7 |
||||||||||
| Maximum time to ticket resolution for | ostrove | 21 | ||||||||||
| Minimum time to ticket resolution for |
ostrove |
0 |
||||||||||
Average time to ticket resolution for |
vladimir |
1 |
||||||||||
| Maximum time to ticket resolution for | vladimir | 4 | ||||||||||
| Minimum time to ticket resolution for |
vladimir |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | LAN | 3 | ||||||
| Maximum time to ticket resolution for | LAN | 21 | ||||||
| Minimum time to ticket resolution for | LAN | 0 | ||||||
 |
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 |
||||||||
| View Pages | First | Previous | Next | Last |
| New Media | Total: | 310 | ||||||||||
Average time to ticket resolution for |
NewMedia |
0 |
||||||||||
| Maximum time to ticket resolution for | NewMedia | 0 | ||||||||||
| Minimum time to ticket resolution for |
NewMedia |
0 |
||||||||||
Average time to ticket resolution for |
darnold |
7 |
||||||||||
| Maximum time to ticket resolution for | darnold | 7 | ||||||||||
| Minimum time to ticket resolution for |
darnold |
7 |
||||||||||
Average time to ticket resolution for |
fritz |
3 |
||||||||||
| Maximum time to ticket resolution for | fritz | 17 | ||||||||||
| Minimum time to ticket resolution for |
fritz |
0 |
||||||||||
Average time to ticket resolution for |
rarmstro |
1 |
||||||||||
| Maximum time to ticket resolution for | rarmstro | 14 | ||||||||||
| Minimum time to ticket resolution for |
rarmstro |
0 |
||||||||||
Average time to ticket resolution for |
vergil |
1 |
||||||||||
| Maximum time to ticket resolution for | vergil | 5 | ||||||||||
| Minimum time to ticket resolution for |
vergil |
0 |
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| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | New Media | 1 | ||||||
| Maximum time to ticket resolution for | New Media | 17 | ||||||
| Minimum time to ticket resolution for | New Media | 0 | ||||||
 |
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 |
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| View Pages | First | Previous | Next | Last |
| PC Labs | Total: | 47 | ||||||||||||
Average time to ticket resolution for |
PCLabs |
0 |
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| Maximum time to ticket resolution for | PCLabs | 0 | ||||||||||||
| Minimum time to ticket resolution for |
PCLabs |
0 |
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Average time to ticket resolution for |
lasuk |
3 |
||||||||||||
| Maximum time to ticket resolution for | lasuk | 10 | ||||||||||||
| Minimum time to ticket resolution for |
lasuk |
0 |
||||||||||||
Average time to ticket resolution for |
madhu1 |
3 |
||||||||||||
| Maximum time to ticket resolution for | madhu1 | 8 | ||||||||||||
| Minimum time to ticket resolution for |
madhu1 |
0 |
||||||||||||
| Average time to ticket resolution for | PC Labs | 3 | ||||||||||||
| Maximum time to ticket resolution for | PC Labs | 10 | ||||||||||||
| Minimum time to ticket resolution for | PC Labs | 0 | ||||||||||||
 |
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| View Pages | First | Previous | Next | Last |
| Physical Networks | Total: | 180 | ||||||||||
Average time to ticket resolution for |
beakja1 |
6 |
||||||||||
| Maximum time to ticket resolution for | beakja1 | 24 | ||||||||||
| Minimum time to ticket resolution for |
beakja1 |
0 |
||||||||||
Average time to ticket resolution for |
cmckin1 |
3 |
||||||||||
| Maximum time to ticket resolution for | cmckin1 | 10 | ||||||||||
| Minimum time to ticket resolution for |
cmckin1 |
0 |
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Average time to ticket resolution for |
damian |
5 |
||||||||||
| Maximum time to ticket resolution for | damian | 13 | ||||||||||
| Minimum time to ticket resolution for |
damian |
0 |
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Average time to ticket resolution for |
markc |
4 |
||||||||||
| Maximum time to ticket resolution for | markc | 8 | ||||||||||
| Minimum time to ticket resolution for |
markc |
2 |
||||||||||
Average time to ticket resolution for |
rays1 |
4 |
||||||||||
| Maximum time to ticket resolution for | rays1 | 15 | ||||||||||
| Minimum time to ticket resolution for |
rays1 |
0 |
||||||||||
Average time to ticket resolution for |
vicki |
4 |
||||||||||
| Maximum time to ticket resolution for | vicki | 19 | ||||||||||
| Minimum time to ticket resolution for |
vicki |
0 |
||||||||||
Average time to ticket resolution for |
zicka |
3 |
||||||||||
| Maximum time to ticket resolution for | zicka | 28 | ||||||||||
| Minimum time to ticket resolution for |
zicka |
0 |
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| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Physical Networ | 4 | ||||||
| Maximum time to ticket resolution for | Physical Networ | 28 | ||||||
| Minimum time to ticket resolution for | Physical Networ | 0 | ||||||
 |
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 |
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| View Pages | First | Previous | Next | Last |
| Security | Total: | 1 | ||||||||||||
Average time to ticket resolution for |
andy |
0 |
||||||||||||
| Maximum time to ticket resolution for | andy | 0 | ||||||||||||
| Minimum time to ticket resolution for |
andy |
0 |
||||||||||||
| Average time to ticket resolution for | Security | 0 | ||||||||||||
| Maximum time to ticket resolution for | Security | 0 | ||||||||||||
| Minimum time to ticket resolution for | Security | 0 | ||||||||||||
 |
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| View Pages | First | Previous | Next | Last |
| SysCore | Total: | 319 | ||||||||||
Average time to ticket resolution for |
SysCore |
0 |
||||||||||
| Maximum time to ticket resolution for | SysCore | 0 | ||||||||||
| Minimum time to ticket resolution for |
SysCore |
0 |
||||||||||
Average time to ticket resolution for |
SysCore:Webm |
0 |
||||||||||
| Maximum time to ticket resolution for | SysCore:Webm | 0 | ||||||||||
| Minimum time to ticket resolution for |
SysCore:Webm |
0 |
||||||||||
Average time to ticket resolution for |
banz |
8 |
||||||||||
| Maximum time to ticket resolution for | banz | 30 | ||||||||||
| Minimum time to ticket resolution for |
banz |
0 |
||||||||||
Average time to ticket resolution for |
dave |
2 |
||||||||||
| Maximum time to ticket resolution for | dave | 4 | ||||||||||
| Minimum time to ticket resolution for |
dave |
0 |
||||||||||
Average time to ticket resolution for |
fu1 |
0 |
||||||||||
| Maximum time to ticket resolution for | fu1 | 0 | ||||||||||
| Minimum time to ticket resolution for |
fu1 |
0 |
||||||||||
Average time to ticket resolution for |
jack |
0 |
||||||||||
| Maximum time to ticket resolution for | jack | 0 | ||||||||||
| Minimum time to ticket resolution for |
jack |
0 |
||||||||||
Average time to ticket resolution for |
jcgriego |
3 |
||||||||||
| Maximum time to ticket resolution for | jcgriego | 28 | ||||||||||
| Minimum time to ticket resolution for |
jcgriego |
0 |
||||||||||
Average time to ticket resolution for |
sbrown7 |
3 |
||||||||||
| Maximum time to ticket resolution for | sbrown7 | 38 | ||||||||||
| Minimum time to ticket resolution for |
sbrown7 |
0 |
||||||||||
Average time to ticket resolution for |
tim |
2 |
||||||||||
| Maximum time to ticket resolution for | tim | 24 | ||||||||||
| Minimum time to ticket resolution for |
tim |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | SysCore | 2 | ||||||
| Maximum time to ticket resolution for | SysCore | 38 | ||||||
| Minimum time to ticket resolution for | SysCore | 0 | ||||||
 |
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 |
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| View Pages | First | Previous | Next | Last |
| SysDept | Total: | 31 | ||||||||||||
Average time to ticket resolution for |
champ |
6 |
||||||||||||
| Maximum time to ticket resolution for | champ | 31 | ||||||||||||
| Minimum time to ticket resolution for |
champ |
0 |
||||||||||||
Average time to ticket resolution for |
laura |
3 |
||||||||||||
| Maximum time to ticket resolution for | laura | 9 | ||||||||||||
| Minimum time to ticket resolution for |
laura |
1 |
||||||||||||
Average time to ticket resolution for |
randy |
0 |
||||||||||||
| Maximum time to ticket resolution for | randy | 0 | ||||||||||||
| Minimum time to ticket resolution for |
randy |
0 |
||||||||||||
| Average time to ticket resolution for | SysDept | 5 | ||||||||||||
| Maximum time to ticket resolution for | SysDept | 31 | ||||||||||||
| Minimum time to ticket resolution for | SysDept | 0 | ||||||||||||
 |
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| View Pages | First | Previous | Next | Last |
| Total Remedy Tickets Created and Resolved/Closed Between: 08/01/2003 and 08/31/2003 : | 3239 | ||||||||
| Total Remedy Tickets Created between: 08/01/2003 and 08/31/2003 : | 3239 | ||||||||
| Maximum time to resolution | 41 | ||||||||
| Minimum time to resolu | 0 | ||||||||
| Total Average time to ticket resolution | 2.12 | ||||||||
| View Pages | First | Previous |