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Helpdesk: ECS 020 / 410-455-3838 / Email: helpdesk@umbc.edu
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Average Length to Resolution
Ticket Created Between 2/1/2004  12:00:00AM  to   
2/29/2004  11:59:59PM
 
 

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Desktop Support   Total:   344  
   
Average time to ticket resolution for
Desktop
0
Maximum time to ticket resolution for Desktop 0
Minimum time to ticket resolution for
Desktop
0
Average time to ticket resolution for
HD:PPP
0
Maximum time to ticket resolution for HD:PPP 0
Minimum time to ticket resolution for
HD:PPP
0
Average time to ticket resolution for
afort1
2
Maximum time to ticket resolution for afort1 2
Minimum time to ticket resolution for
afort1
2
Average time to ticket resolution for
chrism
0
Maximum time to ticket resolution for chrism 1
Minimum time to ticket resolution for
chrism
0
Average time to ticket resolution for
edortiz
3
Maximum time to ticket resolution for edortiz 14
Minimum time to ticket resolution for
edortiz
0
Average time to ticket resolution for
josh
2
Maximum time to ticket resolution for josh 9
Minimum time to ticket resolution for
josh
0
Average time to ticket resolution for
kirkley1
3
Maximum time to ticket resolution for kirkley1 5
Minimum time to ticket resolution for
kirkley1
1
Average time to ticket resolution for
lasuk
2
Maximum time to ticket resolution for lasuk 15
Minimum time to ticket resolution for
lasuk
0
Average time to ticket resolution for
mhartm1
3
Maximum time to ticket resolution for mhartm1 7
Minimum time to ticket resolution for
mhartm1
0
Average time to ticket resolution for
omarn
5
Maximum time to ticket resolution for omarn 13
Minimum time to ticket resolution for
omarn
0

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Average time to ticket resolution for Desktop Suppor 3
Maximum time to ticket resolution for Desktop Suppor 15
Minimum time to ticket resolution for Desktop Suppor 0
 
 

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Helpdesk   Total:   1044  
   
Average time to ticket resolution for
HD:PeopleSoft
0
Maximum time to ticket resolution for HD:PeopleSoft 0
Minimum time to ticket resolution for
HD:PeopleSoft
0
Average time to ticket resolution for
HD:Tape_Chan
0
Maximum time to ticket resolution for HD:Tape_Chan 0
Minimum time to ticket resolution for
HD:Tape_Chan
0
Average time to ticket resolution for
HelpDesk
0
Maximum time to ticket resolution for HelpDesk 1
Minimum time to ticket resolution for
HelpDesk
0
Average time to ticket resolution for
akhant1
2
Maximum time to ticket resolution for akhant1 9
Minimum time to ticket resolution for
akhant1
0
Average time to ticket resolution for
anna
2
Maximum time to ticket resolution for anna 29
Minimum time to ticket resolution for
anna
0
Average time to ticket resolution for
ha2
1
Maximum time to ticket resolution for ha2 8
Minimum time to ticket resolution for
ha2
0
Average time to ticket resolution for
jperron1
0
Maximum time to ticket resolution for jperron1 0
Minimum time to ticket resolution for
jperron1
0
Average time to ticket resolution for
kherna1
1
Maximum time to ticket resolution for kherna1 5
Minimum time to ticket resolution for
kherna1
0
Average time to ticket resolution for
kincaid
1
Maximum time to ticket resolution for kincaid 3
Minimum time to ticket resolution for
kincaid
0
Average time to ticket resolution for
mdo1
0
Maximum time to ticket resolution for mdo1 1
Minimum time to ticket resolution for
mdo1
0
Average time to ticket resolution for
mnolan1
0
Maximum time to ticket resolution for mnolan1 1
Minimum time to ticket resolution for
mnolan1
0
Average time to ticket resolution for
moneill1
1
Maximum time to ticket resolution for moneill1 8
Minimum time to ticket resolution for
moneill1
0
Average time to ticket resolution for
myers
4
Maximum time to ticket resolution for myers 21
Minimum time to ticket resolution for
myers
0
Average time to ticket resolution for
nevans1
0
Maximum time to ticket resolution for nevans1 0
Minimum time to ticket resolution for
nevans1
0
Average time to ticket resolution for
nitinr1
0
Maximum time to ticket resolution for nitinr1 2
Minimum time to ticket resolution for
nitinr1
0
Average time to ticket resolution for
pzearfo1
0
Maximum time to ticket resolution for pzearfo1 2
Minimum time to ticket resolution for
pzearfo1
0
Average time to ticket resolution for
ramosm1
2
Maximum time to ticket resolution for ramosm1 14
Minimum time to ticket resolution for
ramosm1
0
Average time to ticket resolution for
talder1
1
Maximum time to ticket resolution for talder1 9
Minimum time to ticket resolution for
talder1
0

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Average time to ticket resolution for Helpdesk 1
Maximum time to ticket resolution for Helpdesk 29
Minimum time to ticket resolution for Helpdesk 0
 
 

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LAN   Total:   114  
   
Average time to ticket resolution for
LAN
0
Maximum time to ticket resolution for LAN 0
Minimum time to ticket resolution for
LAN
0
Average time to ticket resolution for
jesse
1
Maximum time to ticket resolution for jesse 12
Minimum time to ticket resolution for
jesse
0
Average time to ticket resolution for
ostrove
1
Maximum time to ticket resolution for ostrove 8
Minimum time to ticket resolution for
ostrove
0
Average time to ticket resolution for
vladimir
1
Maximum time to ticket resolution for vladimir 2
Minimum time to ticket resolution for
vladimir
0

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Average time to ticket resolution for LAN 1
Maximum time to ticket resolution for LAN 12
Minimum time to ticket resolution for LAN 0
 
 

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New Media   Total:   145  
   
Average time to ticket resolution for
darnold
0
Maximum time to ticket resolution for darnold 0
Minimum time to ticket resolution for
darnold
0
Average time to ticket resolution for
ebenson1
2
Maximum time to ticket resolution for ebenson1 29
Minimum time to ticket resolution for
ebenson1
0
Average time to ticket resolution for
fritz
0
Maximum time to ticket resolution for fritz 0
Minimum time to ticket resolution for
fritz
0
Average time to ticket resolution for
rarmstro
2
Maximum time to ticket resolution for rarmstro 23
Minimum time to ticket resolution for
rarmstro
0
Average time to ticket resolution for
vergil
11
Maximum time to ticket resolution for vergil 20
Minimum time to ticket resolution for
vergil
1

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Average time to ticket resolution for New Media 2
Maximum time to ticket resolution for New Media 29
Minimum time to ticket resolution for New Media 0
 
 

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OIT BSG Non People   Total:   116  
   
Average time to ticket resolution for
BSG:Operation
0
Maximum time to ticket resolution for BSG:Operation 0
Minimum time to ticket resolution for
BSG:Operation
0
Average time to ticket resolution for
BSG:Web_Infra
0
Maximum time to ticket resolution for BSG:Web_Infra 0
Minimum time to ticket resolution for
BSG:Web_Infra
0
Average time to ticket resolution for
blanchet
4
Maximum time to ticket resolution for blanchet 25
Minimum time to ticket resolution for
blanchet
0
Average time to ticket resolution for
dina
1
Maximum time to ticket resolution for dina 3
Minimum time to ticket resolution for
dina
0
Average time to ticket resolution for
jason12
4
Maximum time to ticket resolution for jason12 5
Minimum time to ticket resolution for
jason12
2
Average time to ticket resolution for
kirby
3
Maximum time to ticket resolution for kirby 5
Minimum time to ticket resolution for
kirby
0
Average time to ticket resolution for
kjoseph
7
Maximum time to ticket resolution for kjoseph 14
Minimum time to ticket resolution for
kjoseph
1
Average time to ticket resolution for
paulr
2
Maximum time to ticket resolution for paulr 2
Minimum time to ticket resolution for
paulr
1
Average time to ticket resolution for
psimon
1
Maximum time to ticket resolution for psimon 2
Minimum time to ticket resolution for
psimon
0
Average time to ticket resolution for
putro
1
Maximum time to ticket resolution for putro 9
Minimum time to ticket resolution for
putro
0

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Average time to ticket resolution for OIT BSG Non P 1
Maximum time to ticket resolution for OIT BSG Non P 25
Minimum time to ticket resolution for OIT BSG Non P 0
 
 

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OIT Business Systems: P   Total:   239  
   
Average time to ticket resolution for
chriss
0
Maximum time to ticket resolution for chriss 4
Minimum time to ticket resolution for
chriss
0
Average time to ticket resolution for
dharley
4
Maximum time to ticket resolution for dharley 7
Minimum time to ticket resolution for
dharley
0
Average time to ticket resolution for
enoch
0
Maximum time to ticket resolution for enoch 1
Minimum time to ticket resolution for
enoch
0
Average time to ticket resolution for
haddaway
0
Maximum time to ticket resolution for haddaway 3
Minimum time to ticket resolution for
haddaway
0
Average time to ticket resolution for
jeremy
1
Maximum time to ticket resolution for jeremy 12
Minimum time to ticket resolution for
jeremy
0
Average time to ticket resolution for
jgood
0
Maximum time to ticket resolution for jgood 0
Minimum time to ticket resolution for
jgood
0
Average time to ticket resolution for
jking
0
Maximum time to ticket resolution for jking 1
Minimum time to ticket resolution for
jking
0
Average time to ticket resolution for
jking4
2
Maximum time to ticket resolution for jking4 7
Minimum time to ticket resolution for
jking4
0
Average time to ticket resolution for
jpatna1
3
Maximum time to ticket resolution for jpatna1 10
Minimum time to ticket resolution for
jpatna1
0
Average time to ticket resolution for
lrand
1
Maximum time to ticket resolution for lrand 10
Minimum time to ticket resolution for
lrand
0
Average time to ticket resolution for
preston
3
Maximum time to ticket resolution for preston 9
Minimum time to ticket resolution for
preston
0
Average time to ticket resolution for
psimon
1
Maximum time to ticket resolution for psimon 1
Minimum time to ticket resolution for
psimon
1
Average time to ticket resolution for
rosti
1
Maximum time to ticket resolution for rosti 2
Minimum time to ticket resolution for
rosti
0
Average time to ticket resolution for
slong
5
Maximum time to ticket resolution for slong 16
Minimum time to ticket resolution for
slong
0
Average time to ticket resolution for
stephen
4
Maximum time to ticket resolution for stephen 10
Minimum time to ticket resolution for
stephen
0

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Average time to ticket resolution for OIT Business S 2
Maximum time to ticket resolution for OIT Business S 16
Minimum time to ticket resolution for OIT Business S 0
 
 

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PC Labs   Total:   4  
   
Average time to ticket resolution for
PCLabs
0
Maximum time to ticket resolution for PCLabs 0
Minimum time to ticket resolution for
PCLabs
0
Average time to ticket resolution for
madhu1
3
Maximum time to ticket resolution for madhu1 3
Minimum time to ticket resolution for
madhu1
3
Average time to ticket resolution for
skille1
9
Maximum time to ticket resolution for skille1 9
Minimum time to ticket resolution for
skille1
9
Average time to ticket resolution for PC Labs 3
Maximum time to ticket resolution for PC Labs 9
Minimum time to ticket resolution for PC Labs 0
 
 

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Physical Networks   Total:   81  
   
Average time to ticket resolution for
beakja1
5
Maximum time to ticket resolution for beakja1 14
Minimum time to ticket resolution for
beakja1
0
Average time to ticket resolution for
cmckin1
3
Maximum time to ticket resolution for cmckin1 8
Minimum time to ticket resolution for
cmckin1
0
Average time to ticket resolution for
damian
0
Maximum time to ticket resolution for damian 1
Minimum time to ticket resolution for
damian
0
Average time to ticket resolution for
markc
1
Maximum time to ticket resolution for markc 2
Minimum time to ticket resolution for
markc
0
Average time to ticket resolution for
rays1
2
Maximum time to ticket resolution for rays1 3
Minimum time to ticket resolution for
rays1
0
Average time to ticket resolution for
vicki
4
Maximum time to ticket resolution for vicki 10
Minimum time to ticket resolution for
vicki
0
Average time to ticket resolution for
zicka
3
Maximum time to ticket resolution for zicka 14
Minimum time to ticket resolution for
zicka
0

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Average time to ticket resolution for Physical Networ 3
Maximum time to ticket resolution for Physical Networ 14
Minimum time to ticket resolution for Physical Networ 0
 
 

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Security   Total:   9  
   
Average time to ticket resolution for
Security:Other
0
Maximum time to ticket resolution for Security:Other 1
Minimum time to ticket resolution for
Security:Other
0
Average time to ticket resolution for
andy
1
Maximum time to ticket resolution for andy 1
Minimum time to ticket resolution for
andy
0
Average time to ticket resolution for Security 1
Maximum time to ticket resolution for Security 1
Minimum time to ticket resolution for Security 0
 
 

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SysCore   Total:   305  
   
Average time to ticket resolution for
SysCore:Blackb
0
Maximum time to ticket resolution for SysCore:Blackb 0
Minimum time to ticket resolution for
SysCore:Blackb
0
Average time to ticket resolution for
SysCore:Listpro
0
Maximum time to ticket resolution for SysCore:Listpro 0
Minimum time to ticket resolution for
SysCore:Listpro
0
Average time to ticket resolution for
banz
4
Maximum time to ticket resolution for banz 12
Minimum time to ticket resolution for
banz
0
Average time to ticket resolution for
dave
1
Maximum time to ticket resolution for dave 4
Minimum time to ticket resolution for
dave
0
Average time to ticket resolution for
jcgriego
2
Maximum time to ticket resolution for jcgriego 11
Minimum time to ticket resolution for
jcgriego
0
Average time to ticket resolution for
sbrown7
1
Maximum time to ticket resolution for sbrown7 21
Minimum time to ticket resolution for
sbrown7
0
Average time to ticket resolution for
tim
2
Maximum time to ticket resolution for tim 12
Minimum time to ticket resolution for
tim
0

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Average time to ticket resolution for SysCore 2
Maximum time to ticket resolution for SysCore 21
Minimum time to ticket resolution for SysCore 0
 
 

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SysDept   Total:   42  
   
Average time to ticket resolution for
champ
1
Maximum time to ticket resolution for champ 3
Minimum time to ticket resolution for
champ
0
Average time to ticket resolution for
laura
2
Maximum time to ticket resolution for laura 14
Minimum time to ticket resolution for
laura
0
Average time to ticket resolution for
randy
8
Maximum time to ticket resolution for randy 26
Minimum time to ticket resolution for
randy
0
Average time to ticket resolution for SysDept 2
Maximum time to ticket resolution for SysDept 26
Minimum time to ticket resolution for SysDept 0
 
 

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Total Remedy Tickets Created  and Resolved/Closed Between:  02/01/2004  and 02/29/2004 : 2443
 
Total Remedy Tickets Created between:  02/01/2004  and  02/29/2004 : 2443
 
Maximum time to resolution 29
 
Minimum time to resolution 0
 
Total Average time to ticket resolution 1.71

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Office of Information Technology • Main Office: ECS 125 • Phone: 410-455-3838 • Email: oit@umbc.edu