| Average Length to Resolution |
7/31/2003 11:59:59PM
|
Ticket Created Between 7/1/2003 12:00:00AM to
7/31/2003 11:59:59PM |
|||||||
|
||||||||
|
||||||||
| View Pages | Next | Last |
 |
||
| View Pages | First | Previous | Next | Last |
| AV Services | Total: | 1 | ||||||||||||
Average time to ticket resolution for |
souder |
0 |
||||||||||||
| Maximum time to ticket resolution for | souder | 0 | ||||||||||||
| Minimum time to ticket resolution for |
souder |
0 |
||||||||||||
| Average time to ticket resolution for | AV Services | 0 | ||||||||||||
| Maximum time to ticket resolution for | AV Services | 0 | ||||||||||||
| Minimum time to ticket resolution for | AV Services | 0 | ||||||||||||
 |
||||||||||||||
 |
||||||||||||||
| View Pages | First | Previous | Next | Last |
| Business Systems | Total: | 58 | ||||||||||
Average time to ticket resolution for |
BSG:Operation |
0 |
||||||||||
| Maximum time to ticket resolution for | BSG:Operation | 0 | ||||||||||
| Minimum time to ticket resolution for |
BSG:Operation |
0 |
||||||||||
Average time to ticket resolution for |
blanchet |
3 |
||||||||||
| Maximum time to ticket resolution for | blanchet | 8 | ||||||||||
| Minimum time to ticket resolution for |
blanchet |
0 |
||||||||||
Average time to ticket resolution for |
dharley |
0 |
||||||||||
| Maximum time to ticket resolution for | dharley | 0 | ||||||||||
| Minimum time to ticket resolution for |
dharley |
0 |
||||||||||
Average time to ticket resolution for |
dina |
4 |
||||||||||
| Maximum time to ticket resolution for | dina | 30 | ||||||||||
| Minimum time to ticket resolution for |
dina |
0 |
||||||||||
Average time to ticket resolution for |
jpatna1 |
0 |
||||||||||
| Maximum time to ticket resolution for | jpatna1 | 1 | ||||||||||
| Minimum time to ticket resolution for |
jpatna1 |
0 |
||||||||||
Average time to ticket resolution for |
kincaid |
1 |
||||||||||
| Maximum time to ticket resolution for | kincaid | 1 | ||||||||||
| Minimum time to ticket resolution for |
kincaid |
1 |
||||||||||
Average time to ticket resolution for |
kirby |
4 |
||||||||||
| Maximum time to ticket resolution for | kirby | 21 | ||||||||||
| Minimum time to ticket resolution for |
kirby |
0 |
||||||||||
Average time to ticket resolution for |
myers |
3 |
||||||||||
| Maximum time to ticket resolution for | myers | 16 | ||||||||||
| Minimum time to ticket resolution for |
myers |
0 |
||||||||||
Average time to ticket resolution for |
paulr |
0 |
||||||||||
| Maximum time to ticket resolution for | paulr | 1 | ||||||||||
| Minimum time to ticket resolution for |
paulr |
0 |
||||||||||
Average time to ticket resolution for |
psimon |
1 |
||||||||||
| Maximum time to ticket resolution for | psimon | 4 | ||||||||||
| Minimum time to ticket resolution for |
psimon |
0 |
||||||||||
Average time to ticket resolution for |
putro |
6 |
||||||||||
| Maximum time to ticket resolution for | putro | 72 | ||||||||||
| Minimum time to ticket resolution for |
putro |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Business System | 4 | ||||||
| Maximum time to ticket resolution for | Business System | 72 | ||||||
| Minimum time to ticket resolution for | Business System | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| Desktop Support | Total: | 228 | ||||||||||
Average time to ticket resolution for |
Desktop |
0 |
||||||||||
| Maximum time to ticket resolution for | Desktop | 0 | ||||||||||
| Minimum time to ticket resolution for |
Desktop |
0 |
||||||||||
Average time to ticket resolution for |
chrism |
1 |
||||||||||
| Maximum time to ticket resolution for | chrism | 4 | ||||||||||
| Minimum time to ticket resolution for |
chrism |
0 |
||||||||||
Average time to ticket resolution for |
edortiz |
1 |
||||||||||
| Maximum time to ticket resolution for | edortiz | 12 | ||||||||||
| Minimum time to ticket resolution for |
edortiz |
0 |
||||||||||
Average time to ticket resolution for |
josh |
4 |
||||||||||
| Maximum time to ticket resolution for | josh | 14 | ||||||||||
| Minimum time to ticket resolution for |
josh |
0 |
||||||||||
Average time to ticket resolution for |
kirkley1 |
3 |
||||||||||
| Maximum time to ticket resolution for | kirkley1 | 20 | ||||||||||
| Minimum time to ticket resolution for |
kirkley1 |
0 |
||||||||||
Average time to ticket resolution for |
mhartm1 |
1 |
||||||||||
| Maximum time to ticket resolution for | mhartm1 | 6 | ||||||||||
| Minimum time to ticket resolution for |
mhartm1 |
0 |
||||||||||
Average time to ticket resolution for |
mikec |
3 |
||||||||||
| Maximum time to ticket resolution for | mikec | 27 | ||||||||||
| Minimum time to ticket resolution for |
mikec |
0 |
||||||||||
Average time to ticket resolution for |
omarn |
2 |
||||||||||
| Maximum time to ticket resolution for | omarn | 17 | ||||||||||
| Minimum time to ticket resolution for |
omarn |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Desktop Suppor | 2 | ||||||
| Maximum time to ticket resolution for | Desktop Suppor | 27 | ||||||
| Minimum time to ticket resolution for | Desktop Suppor | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| Helpdesk | Total: | 465 | ||||||||||
Average time to ticket resolution for |
HD:Tape_Chan |
0 |
||||||||||
| Maximum time to ticket resolution for | HD:Tape_Chan | 0 | ||||||||||
| Minimum time to ticket resolution for |
HD:Tape_Chan |
0 |
||||||||||
Average time to ticket resolution for |
HelpDesk |
0 |
||||||||||
| Maximum time to ticket resolution for | HelpDesk | 0 | ||||||||||
| Minimum time to ticket resolution for |
HelpDesk |
0 |
||||||||||
Average time to ticket resolution for |
HelpDesk:CD |
0 |
||||||||||
| Maximum time to ticket resolution for | HelpDesk:CD | 0 | ||||||||||
| Minimum time to ticket resolution for |
HelpDesk:CD |
0 |
||||||||||
Average time to ticket resolution for |
akhant1 |
3 |
||||||||||
| Maximum time to ticket resolution for | akhant1 | 13 | ||||||||||
| Minimum time to ticket resolution for |
akhant1 |
0 |
||||||||||
Average time to ticket resolution for |
anna |
2 |
||||||||||
| Maximum time to ticket resolution for | anna | 14 | ||||||||||
| Minimum time to ticket resolution for |
anna |
0 |
||||||||||
Average time to ticket resolution for |
jreid3 |
0 |
||||||||||
| Maximum time to ticket resolution for | jreid3 | 1 | ||||||||||
| Minimum time to ticket resolution for |
jreid3 |
0 |
||||||||||
Average time to ticket resolution for |
kherna1 |
2 |
||||||||||
| Maximum time to ticket resolution for | kherna1 | 7 | ||||||||||
| Minimum time to ticket resolution for |
kherna1 |
0 |
||||||||||
Average time to ticket resolution for |
kincaid |
2 |
||||||||||
| Maximum time to ticket resolution for | kincaid | 15 | ||||||||||
| Minimum time to ticket resolution for |
kincaid |
0 |
||||||||||
Average time to ticket resolution for |
moneill1 |
0 |
||||||||||
| Maximum time to ticket resolution for | moneill1 | 3 | ||||||||||
| Minimum time to ticket resolution for |
moneill1 |
0 |
||||||||||
Average time to ticket resolution for |
myers |
5 |
||||||||||
| Maximum time to ticket resolution for | myers | 13 | ||||||||||
| Minimum time to ticket resolution for |
myers |
0 |
||||||||||
Average time to ticket resolution for |
nevans1 |
2 |
||||||||||
| Maximum time to ticket resolution for | nevans1 | 6 | ||||||||||
| Minimum time to ticket resolution for |
nevans1 |
0 |
||||||||||
Average time to ticket resolution for |
noel |
0 |
||||||||||
| Maximum time to ticket resolution for | noel | 0 | ||||||||||
| Minimum time to ticket resolution for |
noel |
0 |
||||||||||
Average time to ticket resolution for |
stcyr |
1 |
||||||||||
| Maximum time to ticket resolution for | stcyr | 20 | ||||||||||
| Minimum time to ticket resolution for |
stcyr |
0 |
||||||||||
Average time to ticket resolution for |
talder1 |
2 |
||||||||||
| Maximum time to ticket resolution for | talder1 | 18 | ||||||||||
| Minimum time to ticket resolution for |
talder1 |
0 |
||||||||||
Average time to ticket resolution for |
vergil |
1 |
||||||||||
| Maximum time to ticket resolution for | vergil | 9 | ||||||||||
| Minimum time to ticket resolution for |
vergil |
0 |
||||||||||
Average time to ticket resolution for |
whamil2 |
0 |
||||||||||
| Maximum time to ticket resolution for | whamil2 | 6 | ||||||||||
| Minimum time to ticket resolution for |
whamil2 |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Helpdesk | 1 | ||||||
| Maximum time to ticket resolution for | Helpdesk | 20 | ||||||
| Minimum time to ticket resolution for | Helpdesk | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| Human Resources | Total: | 4 | ||||||||||||
Average time to ticket resolution for |
mcnamara |
21 |
||||||||||||
| Maximum time to ticket resolution for | mcnamara | 70 | ||||||||||||
| Minimum time to ticket resolution for |
mcnamara |
0 |
||||||||||||
| Average time to ticket resolution for | Human Resour | 21 | ||||||||||||
| Maximum time to ticket resolution for | Human Resour | 70 | ||||||||||||
| Minimum time to ticket resolution for | Human Resour | 0 | ||||||||||||
 |
||||||||||||||
 |
||||||||||||||
| View Pages | First | Previous | Next | Last |
| LAN | Total: | 84 | ||||||||||
Average time to ticket resolution for |
LAN |
0 |
||||||||||
| Maximum time to ticket resolution for | LAN | 0 | ||||||||||
| Minimum time to ticket resolution for |
LAN |
0 |
||||||||||
Average time to ticket resolution for |
jesse |
1 |
||||||||||
| Maximum time to ticket resolution for | jesse | 7 | ||||||||||
| Minimum time to ticket resolution for |
jesse |
0 |
||||||||||
Average time to ticket resolution for |
ostrove |
4 |
||||||||||
| Maximum time to ticket resolution for | ostrove | 48 | ||||||||||
| Minimum time to ticket resolution for |
ostrove |
0 |
||||||||||
Average time to ticket resolution for |
vladimir |
2 |
||||||||||
| Maximum time to ticket resolution for | vladimir | 5 | ||||||||||
| Minimum time to ticket resolution for |
vladimir |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | LAN | 2 | ||||||
| Maximum time to ticket resolution for | LAN | 48 | ||||||
| Minimum time to ticket resolution for | LAN | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| New Media | Total: | 120 | ||||||||||
Average time to ticket resolution for |
NewMedia |
0 |
||||||||||
| Maximum time to ticket resolution for | NewMedia | 0 | ||||||||||
| Minimum time to ticket resolution for |
NewMedia |
0 |
||||||||||
Average time to ticket resolution for |
darnold |
1 |
||||||||||
| Maximum time to ticket resolution for | darnold | 3 | ||||||||||
| Minimum time to ticket resolution for |
darnold |
0 |
||||||||||
Average time to ticket resolution for |
fritz |
25 |
||||||||||
| Maximum time to ticket resolution for | fritz | 68 | ||||||||||
| Minimum time to ticket resolution for |
fritz |
0 |
||||||||||
Average time to ticket resolution for |
rarmstro |
1 |
||||||||||
| Maximum time to ticket resolution for | rarmstro | 7 | ||||||||||
| Minimum time to ticket resolution for |
rarmstro |
0 |
||||||||||
Average time to ticket resolution for |
shewbrid |
0 |
||||||||||
| Maximum time to ticket resolution for | shewbrid | 0 | ||||||||||
| Minimum time to ticket resolution for |
shewbrid |
0 |
||||||||||
Average time to ticket resolution for |
vergil |
48 |
||||||||||
| Maximum time to ticket resolution for | vergil | 48 | ||||||||||
| Minimum time to ticket resolution for |
vergil |
48 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | New Media | 2 | ||||||
| Maximum time to ticket resolution for | New Media | 68 | ||||||
| Minimum time to ticket resolution for | New Media | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| PC Labs | Total: | 30 | ||||||||||||
Average time to ticket resolution for |
PCLabs |
0 |
||||||||||||
| Maximum time to ticket resolution for | PCLabs | 0 | ||||||||||||
| Minimum time to ticket resolution for |
PCLabs |
0 |
||||||||||||
Average time to ticket resolution for |
lasuk |
4 |
||||||||||||
| Maximum time to ticket resolution for | lasuk | 33 | ||||||||||||
| Minimum time to ticket resolution for |
lasuk |
0 |
||||||||||||
Average time to ticket resolution for |
madhu1 |
0 |
||||||||||||
| Maximum time to ticket resolution for | madhu1 | 0 | ||||||||||||
| Minimum time to ticket resolution for |
madhu1 |
0 |
||||||||||||
| Average time to ticket resolution for | PC Labs | 2 | ||||||||||||
| Maximum time to ticket resolution for | PC Labs | 33 | ||||||||||||
| Minimum time to ticket resolution for | PC Labs | 0 | ||||||||||||
 |
||||||||||||||
 |
||||||||||||||
| View Pages | First | Previous | Next | Last |
| Physical Networks | Total: | 97 | ||||||||||
Average time to ticket resolution for |
beakja1 |
8 |
||||||||||
| Maximum time to ticket resolution for | beakja1 | 27 | ||||||||||
| Minimum time to ticket resolution for |
beakja1 |
0 |
||||||||||
Average time to ticket resolution for |
cmckin1 |
5 |
||||||||||
| Maximum time to ticket resolution for | cmckin1 | 48 | ||||||||||
| Minimum time to ticket resolution for |
cmckin1 |
0 |
||||||||||
Average time to ticket resolution for |
damian |
17 |
||||||||||
| Maximum time to ticket resolution for | damian | 42 | ||||||||||
| Minimum time to ticket resolution for |
damian |
1 |
||||||||||
Average time to ticket resolution for |
markc |
22 |
||||||||||
| Maximum time to ticket resolution for | markc | 22 | ||||||||||
| Minimum time to ticket resolution for |
markc |
22 |
||||||||||
Average time to ticket resolution for |
rays1 |
2 |
||||||||||
| Maximum time to ticket resolution for | rays1 | 4 | ||||||||||
| Minimum time to ticket resolution for |
rays1 |
0 |
||||||||||
Average time to ticket resolution for |
vicki |
3 |
||||||||||
| Maximum time to ticket resolution for | vicki | 26 | ||||||||||
| Minimum time to ticket resolution for |
vicki |
0 |
||||||||||
Average time to ticket resolution for |
zicka |
4 |
||||||||||
| Maximum time to ticket resolution for | zicka | 18 | ||||||||||
| Minimum time to ticket resolution for |
zicka |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | Physical Networ | 5 | ||||||
| Maximum time to ticket resolution for | Physical Networ | 48 | ||||||
| Minimum time to ticket resolution for | Physical Networ | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| SysCore | Total: | 203 | ||||||||||
Average time to ticket resolution for |
banz |
14 |
||||||||||
| Maximum time to ticket resolution for | banz | 48 | ||||||||||
| Minimum time to ticket resolution for |
banz |
0 |
||||||||||
Average time to ticket resolution for |
dave |
7 |
||||||||||
| Maximum time to ticket resolution for | dave | 15 | ||||||||||
| Minimum time to ticket resolution for |
dave |
0 |
||||||||||
Average time to ticket resolution for |
fu1 |
51 |
||||||||||
| Maximum time to ticket resolution for | fu1 | 51 | ||||||||||
| Minimum time to ticket resolution for |
fu1 |
51 |
||||||||||
Average time to ticket resolution for |
jack |
0 |
||||||||||
| Maximum time to ticket resolution for | jack | 0 | ||||||||||
| Minimum time to ticket resolution for |
jack |
0 |
||||||||||
Average time to ticket resolution for |
jcgriego |
5 |
||||||||||
| Maximum time to ticket resolution for | jcgriego | 63 | ||||||||||
| Minimum time to ticket resolution for |
jcgriego |
0 |
||||||||||
Average time to ticket resolution for |
sbrown7 |
1 |
||||||||||
| Maximum time to ticket resolution for | sbrown7 | 14 | ||||||||||
| Minimum time to ticket resolution for |
sbrown7 |
0 |
||||||||||
Average time to ticket resolution for |
tim |
5 |
||||||||||
| Maximum time to ticket resolution for | tim | 53 | ||||||||||
| Minimum time to ticket resolution for |
tim |
0 |
||||||||||
| View Pages | First | Previous | Next | Last |
| Average time to ticket resolution for | SysCore | 4 | ||||||
| Maximum time to ticket resolution for | SysCore | 63 | ||||||
| Minimum time to ticket resolution for | SysCore | 0 | ||||||
 |
||||||||
 |
||||||||
| View Pages | First | Previous | Next | Last |
| SysDept | Total: | 23 | ||||||||||||
Average time to ticket resolution for |
champ |
2 |
||||||||||||
| Maximum time to ticket resolution for | champ | 5 | ||||||||||||
| Minimum time to ticket resolution for |
champ |
0 |
||||||||||||
Average time to ticket resolution for |
laura |
16 |
||||||||||||
| Maximum time to ticket resolution for | laura | 71 | ||||||||||||
| Minimum time to ticket resolution for |
laura |
0 |
||||||||||||
Average time to ticket resolution for |
randy |
32 |
||||||||||||
| Maximum time to ticket resolution for | randy | 64 | ||||||||||||
| Minimum time to ticket resolution for |
randy |
0 |
||||||||||||
| Average time to ticket resolution for | SysDept | 8 | ||||||||||||
| Maximum time to ticket resolution for | SysDept | 71 | ||||||||||||
| Minimum time to ticket resolution for | SysDept | 0 | ||||||||||||
 |
||||||||||||||
 |
||||||||||||||
| View Pages | First | Previous | Next | Last |
| Total Remedy Tickets Created and Resolved/Closed Between: 07/01/2003 and 07/31/2003 : | 1313 | ||||||||
| Total Remedy Tickets Created between: 07/01/2003 and 07/31/2003 : | 1313 | ||||||||
| Maximum time to resolution | 72 | ||||||||
| Minimum time to resolu | 0 | ||||||||
| Total Average time to ticket resolution | 2.47 | ||||||||
| View Pages | First | Previous |