- Select - Professional Staff - Leadership Team - Administrative Assistants - Community Directors Graduate Staff - Assistant Community Directors - Facilities Graduate Assistants - Technology Graduate Assistants Student Staff - Resident Assistants - Desk Managers - Desk Staff - Maintenance Assistants Summer Conference Staff

As a residential student, you may have questions concerning housing and campus life; or you may just have a problem you would like to talk to someone about. Whether you need support or just need information about where the laundry machines are located, Residential Life has more than 180 professional and student staff available and willing to assist you!

Leadership Team back to top
The Leadership Team... Most of our managers have advanced degrees in Counseling, Student Development, Higher Education Administration, or other related fields.

Administrative Assistants back to top
(Currently being updated.)

Community Directors (CD) back to top
Each residence hall is managed by a “live-in” Community Director. The CD is a full-time staff member who typically has graduate education in Higher Education Administration, Counseling, Student Development, or a related field. The CD supervises a staff of 7-16 students (Resident Assistants, Desk Manager and Desk Staff) in the community, manages physical facilities, coordinates check-ins, closings, and room changes. Your CD can also assist you with personal concerns such as living with a roommate, adjusting to college, or succeeding academically. Each CD has an office in the community. To contact your CD, stop by her/his office or call or email the Residential Life Office. Community Director offices are located on the first floor in each hall, and next to the reception desk in the apartments. Check at the desk for more specific locations.

Assistant Community Director (ACD) back to top
Erickson Hall, Harbor Hall and the Terrace/West Hill Apartment Community, in addition to having a full time Community Director, have an Assistant Community Director. The ACDs supervise the student staff who work at the buildings’ desks. Additionally, the ACDs are able to assist you with personal, academic or other concerns that you may have.

Facilities Graduate Assistantsback to top
Facilities Graduates work with facilities staff to manage ongoing maintenance, construction, renovation, and security needs of the department. They also assist in the supervision of the student staff.

Technology Graduate Assistants back to top
Technology Graduates assist with computer maintenance, web development and systems implementation.  The also work with students and staff to develop more efficient systems to improve customer service.

Resident Assistant (RA) back to top
A Resident Assistant is an upper-class student who has been selected and trained to assist you with a variety of concerns. An RA lives on each floor in the halls and in most buildings in the apartments. Your RA is the first person to turn to when you need assistance. If your RA can’t help you, he/she will refer you to someone who can. RAs are available to:

• work with residents to develop floor and building activities;
• listen and provide support when you need to talk to someone;
• assist residents in enforcing community standards and policies;
• answer questions about the residential facilities, academics, and campus life; and,
• conduct health and safety inspections and assist with maintaining the residential environment.

Living Learning Community (LLC) RA Position back to top
Living Learning Communities are opportunities for students to engage with students in the residential communities with students who share similar academic interests and pursuits.  LLC RAs must support the programmatic curriculum of the specific living-learning floor through programs, community development, and inclusion of faculty and staff.  The goal of developing a living-learning community around the theme of this Learning Community is primary in the RA’s job performance.

Desk Manager (DM) back to top
Your hall desk or apartment area desk is managed by a resident student Desk Manager (except for communities with an ACD). The DM supervises desk staff, distribution of mail, key control, guest check-in, and the lobby. The DM also assists with approval of postings and management of community/meeting facilities.

Desk Staff (DS) back to top
Desk Staff are resident students who operate the desks. They check resident IDs and register guests (in the halls), distribute spare keys for lock outs, sort mail, and perform a variety of other important jobs. Residence hall desks are staffed 24 hours a day. Apartment desks are staffed during regularly scheduled hours each day.

Maintenance Assistant (MA) back to top
Maintenance Assistants are responsible for maintaining the residential facilities. MAs complete minor repairs and inform staff in our central office of major maintenance problems.

Office Assistants (OA) back to top
Office Assistants are resident students who provide office support by answering phones and performing clerical duties to the Residential Life central office.