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Business Process Management (BPM) Foundation Workshop


Course Description | Outline | SOA Training | IT Training

1. Introduction to Business Process Management
What is BPM?
Business Process Management
Process Maturity 1/2
Process Maturity 2/2
What is a Business Process?
Further Qualifying BPM
The Process-centric Organization
When and Why Conduct BPM?
BPM Business Cases
Key Roles and Responsibilities
People and Process
BPM Framework
Framework Foundation
Framework Phases 1/4
Framework Phases 2/4
Framework Phases 3/4
Framework Phases 4/4
Service Oriented Architecture
Tightly Coupled Enterprise
Breaking the Silos
Summary 1/2
Summary 2/2

2. Introduction to Process Modeling
What Is A Business Process?
Business Process Management
Business Process Modeling
Process Modeling Advantages
Process Components 1/2
Process Components 2/2
What s a Service?
SOA and Business Process
Process Modeling and SOA
From Ad-hoc to Formalization
Process-centric Organizations
The Value of Process-Centricity
Process Maturity
CMMI Levels 0-2
CMMI Levels 3-5
Key Tasks in Process Modeling
Roles and Responsibilities 1/2
Roles and Responsibilities 2/2
Process Modeling Standards

3. Business Process Management Framework
BPM Framework
BPM Phases
BPM Phase Overview
1. Organization Strategy Phase
2. Process Architecture Phase
3. Launch Pad Phase
4. Understand Phase
5. Innovate Phase
6. People Phase
7. Develop Phase
8. Implement Phase
9. Realize Value Phase
10. Sustainable Performance Phase
Staged Groupings
Iterative Approach
Stakeholder Approval

4. BPM Stage 0: Organization Strategy and Process Architecture Phases

Organization Strategy Phase
Strategic Importance
Deliverables of the Phase
Phase Steps
1.1 Analyze Organization
1.2 Make Strategic Choices
Making Strategic Choices
1.3 Determine Process Impact
1.4 Establish Strategic Metrics
1.5 Complete The Plan
1.6 Sign Off And Deliver
Organization Strategy Outputs
Potential Problems
Process Architecture Phase
Process Architecture
Process Architecture Attributes
Process Guidelines and Process Models
Principles of Architecture
Process Architecture Results
Phase Steps
Phase 2.1 Obtain Strategy/Business Information
Phase 2.2 Obtain Process Guidelines and Models
Phase 2.3 Obtain Related IT Principles
Phase 2.4 Consolidate
Phase 2.5 Communicate
Phase 2.6 Apply Architecture
Phase 2.7 Improve
Phase 2 Outputs
Phase 2 Risks

5. Stage 1 Launch Pad and Understand Phases
Launch Pad Phase
Launch Pad
Launch Pad Results
Phase Steps
Phase 3.1 Discovery
Phase 3.2 Project Planning
Phase 3 Outputs
Phase Risks and Mitigation
Understand Phase
Understand Results
Phase Steps
Phase 4.1 Investigate Current Context
Phase 4.2 Analyze Findings
Phase 4.3 Select Next Steps
Phase Outputs
Phase Risks and Mitigation Strategies

6. Stage 2 Innovate, People, Develop, and Implement Phases
Innovate Phase
Innovate Results
Phase Steps
Phase 4.1 Project Kickoff
Phase 4.2 Innovate Workshops
Phase 4.3 Process Analysis
Phase 4.4 Phase Out-briefing
Phase 4 Outputs
Phase Risks and Mitigation
People Phase
People Results
Phase Steps
Phase 5.1 Strategy Planning
Phase 5.2 Performance Analysis
Phase 5.3 Organizational Change
Phase 5 Outputs
Phase Risks and Mitigation
Develop Phase
Develop Results
Phase Steps
Phase 6.1 System Design
Phase 6.2 System Development
Phase Outputs
Phase Risks and Mitigation
Implement Phase
Implement Results
Phase Steps
Phase 7.1 Plan implementation
Phase 7.1 Implementation Strategy
Phase 7.2 Educate the organization
Phase 7.3 Deploy Solution
Phase Outputs
Phase Risks and Mitigation

7. Stage 3 Realize Value and Sustainable Performance Phases
Realize Value Phase
Phase Results
Phase Steps
9.1 Benefits management and assessment
9.2 Benefits delivery and tracking
9.3 Value monitoring and maximization
Phase 9 Outputs
Phase Risks and Mitigation
Sustainable Performance Phase
Phase Results
Phase Steps
10.1 Sustainability Analysis
10.2 Transform Organization
10.3 Sustain Performance
Phase 10 Outputs
Phase Risks and Mitigation

8. Managing and Measuring a Process
Managing a Process
The Manager's Role
Planning for the Process
Control the Process
Process Measures
Organizational Hierarchy Measures
Process Hierarchy Measures
Balanced Scorecard
KPI Design
Modeling KPI
More KPI Types

9. Quality Management
ISO 9001 Basics
ISO Principles
ISO Approach
Kaizen Basics
Kaizen Principles
Kaizen Approach
Six Sigma Origins
Key Concepts
Goals of Six Sigma
Key Elements of Quality
Six Sigma Methodologies
DMAIC Methodology
DMADV Methodology
Putting Six Sigma on a Diet
Lean Six Sigma Principles
Understanding Lean Six Sigma
Six Sigma Key Success Factors
Toyota Quality Management
When to use ISO 9001?
When to use Kaizen?
When to use Six Sigma?

Appendix A. Mapping a Process Using BPMN
What is BPMN?
What does BPMN include?
The Eye of the Beholder
Basic Structure of a Process
Using Subprocess
The Start Event
Normal End Events
Abnormal End Events
Intermediate Events
Process State Management 1/2
Process State Management 2/2
Exclusive Condition
Exclusive Condition Examples
Inclusive Condition
Parallel Execution
Event Choice
Merging Branches
Merging Examples
Looping with BMPN
Looping Options
More Examples
Modeling Roles & Responsibilities
Using Swim Lanes
Modeling B2B Interaction
Trading Partner Design Pattern
Modeling B2B Interactions
B2B Interaction Example
Black Box White Box Modeling