Course Description | Outline | IT Training

Overview

The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL.  This course covers the latest version of core ITIL best practices presented from a lifecycle perspective.  The course introduces the principles and core elements of IT service management (ITSM) based on ITIL.  ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

Target Audience

IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services.

Course and Learning Objectives

At the end of this course, students will be able to:

• Identify the principles and concepts of IT Service Management based on ITIL.
• Identify the best practices of implementing ITIL in an organization.
• Define the terminology used in ITIL
• Identify the concepts and definitions used in the Service Lifecycle.
• Define Service Strategy concepts
• Define Service Design concepts
• Define Service Operations concepts
• Define Service Transition concepts
• Define Continual Service Improvement concepts
• Define the roles, processes, and components within key areas of IT Service Management based on ITIL
• Prepare the student to take the ITIL Foundation Certification exam

Prerequisites

There are no prerequisites for this course, although a basic knowledge of Service Management concepts will be helpful

Schedule

3 Days

Contact Information

E-mail Heith Hart or call (443) 692-6599 if you have any questions about this course or if you would like to be added to the interest list.