Microsoft Certified Desktop Support Technician
(MCDST) Certification |
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Overview
The Microsoft Certified Desktop Support Technician (MCDST) certification helps you start your IT career by ensuring that you have the skills you need to successfully support end-users and to successfully troubleshoot desktop environments that run on the Windows operating system. At UMBC Training Centers, we offer training classes geared to help you earn your MCDST Certification.
Certification Requirements
MCDST candidates are required to pass two core exams:
- Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
- Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Course Prerequisites
Program Description
UMBC Training Centers offers one five week class that will cover the two courses that make the MCDST Certification track:
- Course 2261: Supporting Users Running Microsoft Windows XP Desktop Operating System
- Course 2262: Supporting Users Running Applications on Microsoft Windows XP
Candidate profile
The MCDST certification covers the skills of help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential is for IT professionals who are working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end-users of a desktop operating system.
Schedule
2 evenings per week, 6:00 p.m. – 10:00 p.m. for 5 weeks
Price
- Option 1: $2,295.00* - includes Microsoft Official Curriculum, live instruction, student books, Practice tests and audit privileges.
- Certification exam vouchers not included
- Option 2: $2,505.00* - includes Microsoft Official Curriculum, live instruction, student books, Practice tests and audit privileges.
- One time certification exam voucher are included for each exam
*Tuition is discounted by $50.00 if full payment is received three weeks before the start of the class
Location
UMBC Training Centers, South Campus, 1442 S. Rolling Road, Baltimore, MD 21227
For more information on MCDST certification: http://www.microsoft.com/learning/mcp/mcdst/default.mspx
- Click here to download and complete the registration form to mail in or fax
- Click here to request additional information or to be added to the interest list for this course.
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