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Workshop Content
Introduction to Leadership - A Working Leadership Model
- The Leadership Challenge
- The Four Competencies of Effective Leadership
- Effective “Followership”
- Behavioral Differences between Leaders and Managers
- Leading With a Positive Attitude
Personality Styles
- Typing Ourselves and Others
- Improving Communications Through Typing
- Working Effectively with Different Styles
- Leveraging Personality Styles to Maximize Performance
- Applying Type to Improve Relationships
Communication Skills
- Practicing Active Listening
- Eliminating Filters to Effective Listening
- Helping Others Listen More Effectively
- Doing the Basics Better
Communications and Perceptions
- How Perceptions Influence Relationships
- Building Trust
- Understanding and Managing Assumptions
- Reducing Defensiveness
- Applying Direct and Indirect Messages
Building Effective Workplace Relationships
- Defining the “Ideal Relationship”
- Behaviors – Those That Support / Those That Undermine
- Assessing Your Relationships
- Self-Awareness and Self-Concept
- Knowledge Is Power – Share Fully
- Using Feedback Skills to Build High-Performance Relationships
Emotional Intelligence
- What Is Emotional Intelligence
- Self-Awareness and Self-Management
- Overcoming Emotional Triggers
- Social Awareness and Relationship Management
- Influencing and Motivating with Emotional Intelligence
Influencing Others to Action
- Choosing the Right Influencing Strategy (and Avoiding the Wrong Ones)
- Influencing Without Formal Authority
- Effectively Using Assertive - Responsive Techniques
Workshop Conclusion
- Transferring Program Learning to the Workplace
- Identifying Next Steps
- Developing a Personal Action Plan
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