Search Process

Found information sought

• From internal community

• Found information by clicking through links

• Found information by using the search engine

• Found information other ways (bookmarks, typed URL…)

Did not find information sought

• From internal community

1999

82%

• 87%

• 83%

• 6%

• 3%

36

• 72%

1998

60%

• 88%

76

2000

82%

• 84%

• 77%

• 4%

• 3%

53

• 81%

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